Managing a sales team is nothing short of challenging. In addition to keeping your contacts neat and organized, you also need to make sure that your leads are being assigned in time and that your sales pipeline is flowing. For your sales team to perform at their absolute best, you need an impeccable sales process.
With the monday sales CRM product, your life is about to get a whole lot easier! We've set up a workflow that will allow you to manage all aspects of your sales cycle and customer data in one central place. This product is fully customizable to fit your exact needs. You can change it and adapt it as your team and processes grow. Let's dive in!
Import your leads
The very first step of this workflow is to import your leads into your leads board. Leads can be imported in multiple ways:
Qualify your leads
Once your leads have been imported to your leads board, your sales representatives will be able to reach out to them and define whether they are qualified or unqualified.
Once your sales representatives have determined that a lead is qualified, they can change the lead's status to "Qualified" and click on the "Move to contacts" button in the "Create a contact" column. The lead will be moved automatically to your Contacts board.
You can also add the lead to your Deals board and Accounts board. We will cover how to do that below.
Manage your contacts
Once your lead is qualified and you click on the "Move to contacts" button, it will be automatically added to your Contacts board. Here, we've also manually added this lead to the accounts board allowing you to get a clear overview of all of your accounts.
We've set up a Connect Boards Column to link both Contacts and Accounts boards. Once a new contact is created, you can select the account associated with it.
From the Accounts board, you will be able to see how many contacts are associated with each company.
Monitor your deals
Let's recap: once a lead is qualified, it can be automatically added to your Contacts board. You can also manually add the lead to your Accounts board and to your Deals board. With this board, you have the power to track the progress of every deal your sales team is currently working on. Now you can spot where each deal stands in the sales cycle at a glance.
Thanks to the built-in Connect Boards Columns, we've linked our Contacts and Accounts boards. This allows us to see the details associated with our deals in one central location.
Furthermore, to easily visualize the progression of your deal, try using the Deal Stages widget! Using this, you can track the different stages of your leads and deals in a visual, comprehensive, and interactive way.
Oversee your client's data
At monday.com, we love making your life easier. This is why we created the Item Card overview tab. This tab is already set up for you on your boards. If you click on any of your deals (or leads), you will see everything you need to know in one easy-to-navigate view!
On this tab we've combined various widgets allowing you to see all aspects of your customer's information in one place.
Managing your information has never been easier!
Send and receive emails
To better communicate with your leads and accounts, use the Emails & Activities app. With this app, your team can manage hundreds of client or customer relationships within monday.com! Send and receive emails, capture meeting notes, events, and more. Then view it all in one timeline.
Keeping your communication centralized means that your team will spend less time tracking down the details for every interaction.
Track your clients' activities
Since client relationships are more than just emails, the Emails & Activities app gives you the power to keep track of client activities too! From meetings to calls and more, log each interaction to see a full timeline of events in one, concise view.
Each activity created will automatically be added to the Activities board. With all activities on one board, you can keep track of what's coming up and create reports.
Generate quotes & invoices
Enhance your workflow even more by adding the Quotes & Invoices app. This will allow you to create quotes and invoices within your monday.com account and have them ready to send off to clients in no time.
Forecast your sales
Projected revenue is an important data point for any sales team. An accurate forecast will help you to determine whether or not you are heading towards reaching your goals so that you can then adjust your strategy accordingly. On our Deals board, we have a Formula Column (named "Forecast Value" on the board) that calculates the forecast by multiplying the deal value and close probability. You can then use the chart view to turn your data into a visual graph.
Keep track of your KPIs
This workflow wouldn't be complete without a sales dashboard. Dashboards are a great way to display your key metrics and performance indicators in just one place. See where everything stands and make better-informed decisions. This sales dashboard we've created for you is fully customizable based on your needs. Add, delete, or change widgets to display information that matters to you and your team.
With monday sales CRM, you now have full control over the details of your sales cycle. And even better, you also have the big picture right at your fingertips. If you want to take your workflow a step further, check out monday sales CRM for Enterprise.
If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.