Ever feel like you are doing too much manual work? Wish you could have take steps for you without learning to code first? You're in luck! 🍀
Our Automations allow you to use an event inside (like the changing of a status) to trigger an action (like sending a notification). This is done by using predefined automation flows which we have created for you to choose from. How does it work? Keep reading to find out. 👇

What are automation flows?

Automation flows are combinations of triggers and actions, which we provide for you, where you customize the parameters of each aspect of the flow to suit your exact needs. Let’s walk through an easy example: when a status updates to something, notify assignee. In the platform, this would look like this 👇:
In this instance, the trigger will be a specific status column changing to a specific label, where both parameters are chosen by you (i.e. which column and which label). This trigger will cause the action (a notification, the wording which you will determine, being sent to the associated assignee). 
We have created many flows for you to choose from, allowing you to create lots of cool Automations inside your account. 
 Tip: When you see underlined text in a flow, this is a parameter that you must define.

How to add an Automation?

Step 1: Add it to your board
To add an Automation, go to the board you want to create an Automation for and click on the Automate button, located on the upper right of your screen. 
Once on the page, click on + add automation at the top right as below: 
You will then see a list of available automation flows to use. Right now, we have the option to add notifications sent inside, or by SMS through Twilio, based on a range of triggers. Pick the automation flow of your choice and click on "Add to board".
Step 2: Set your parameters
Once you've picked your automation flow, you will need to add your parameters. Anywhere in the flow which is underlined is a parameter. In our example, let's say that whenever the "Copywriting" status column updates to "Done", the associated assignee in the "Editor" person column, will be notified. 
After clicking on the “notify” parameter you can type out what you want your notification to say. Variables for the pulse name, board name can be added to your notifications by clicking on on the blue buttons at the bottom of the notification editor.
Then, for the purpose of this example, select the “Editor” column for the “someone” parameter.  
After clicking “Add to Board”, the Automation will be turned on.
Step 3: Enjoy!
Now each time the Copywriting status is changed to Done, the person assigned in the Editor column will automatically get a notification in the bell icon and via email. 
We’ve done it! Our first Automation is live. 🎉🎉

How to edit or delete an Automation?

Once you have added Automations to your board, you can toggle Automations on and off using the switch icon. You can also use the pencil icon to edit the Automation or the trash can to delete it entirely.

Screen_Shot_2018-10-18_at_12.51.11_PM.pngAutomations Inside

As explained, these Automations allow you to perform an action inside of your account based on an event inside 

 Note: If your action is to send a notification, these will be sent as a notification in the bell icon, as well as an email notification to the specific recipient. 

Notification Automations

  • When a new pulse is created, notify someone
  • When a column updates, notify someone
  • When a status updates to something, notify someone
 Other Automations
  • When a status updates to something, archive the pulse
  • When a status updates to something, delete the pulse
  • When a status updates to something, move pulse to group

Automations Outside 

 Note: Automations that integrate with external tools will likely require that you also have paid accounts in those tools.

Go beyond your account by setting up external Automations as well. In these automation flows, the events and actions might take place inside or outside of your account. For example, you could connect with your Twilio account and use an Automation flow to send a text message to you anytime a pulse's status gets marked "Stuck".

We want users to be able to take advantage of the Automation feature even as we work to build new flows. Here's a sneak peak at some of the future enhancements we are working on now: 



Additional Integration options

  • API

Want full control? You can use our open API to develop your own custom integration.

  • Zapier/Integromat

Need a custom automation or integration but don't want to code it yourself? Check out our integration options with and 

We want to hear from you!

Check out our External integration form and share with us your suggestions!

If you have any questions about this or anything else in this article, feel free to reach out to us at customer success at