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How to cancel and close your account

 

If you've decided to cancel and close your account, this article will walk you through the step-by-step process tailored to your setup.

The cancellation process depends on the number of products you have purchased on your account:

  • If you only have one product and want to cancel your account, read this section.
  • If you have multiple products and want to close your account, see here.

A few notes

  • Only an admin can cancel an account. If you're not an admin, ask your account admin to assist you. If the admin is unavailable, contact our team for help here.
  • You can only cancel your account via the web browser or on an iOS device. To cancel using the iOS mobile app, tap "More" at the bottom of your screen, navigate to "Admin settings," and select "Delete account."
  • Trial users don't need to do anything! Your account will automatically deactivate after the trial ends if you don't upgrade. Want to stop the trial early? Learn how here. As a reminder, no credit card information was taken when you signed up for the free trial.

 

Canceling an account with one product

Start by clicking on your profile picture and choose "Administration" from the menu.

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Select "Billing" in the left-hand menu. In the "Overview" section that opens up, find your product, click on the three-dot menu next to it, and choose "Cancel product" as so:

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You will see a message asking you to select your reason for canceling. To continue, choose a reason. You are welcome to provide some details, but you aren't required to provide details to proceed with the cancellation.

Once you have selected a reason, click "Cancel product plan".

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The next screen shows your plan’s end date. To confirm the cancellation, click "Cancel plan renewal".

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After the plan renewal is canceled, you can either keep using your account until the plan ends or click "Close your account" at the bottom of the page:

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Tip: If you continue using your account until the plan’s end date, you can reactivate the canceled plan anytime by selecting 'Reactivate plan' from the product's three-dot menu.

 

On the final screen, you’ll be notified that access to your account data will be lost. To proceed, click "Close Account".

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Canceling an account with multiple products

Note: Your account cannot be fully closed or deleted until all purchased products have been canceled. 

 

Click on your profile picture and choose "Administration" from the menu.

Frame

 

Select "Billing" in the left-hand menu. In the "Overview" section that opens up, find the first product on the list, click on the three-dot menu next to it, and choose "Cancel product" as so:

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You will see a message asking you to select your reason for canceling. To continue, choose a reason. You are welcome to provide some details, but you aren't required to provide details to proceed with the cancellation.

Once you have selected a reason, click "Cancel product plan".

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The next screen shows your plan’s end date. To confirm cancellation, click "Cancel plan renewal".

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To fully close your account, you need to cancel all products associated with it. For each product in your overview section, click the three-dot menu and select "Cancel product" as we've done previously: 

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Follow the rest of the prompts for each product until all show the red "Plan cancelled" banner on the billing overview page:

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After the plan renewals are canceled, you can either keep using your products until their plans end or click "Close your account" at the bottom of the page to close it right away.

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Tip: If you continue using your account until the plan’s end date, you can reactivate the canceled plan anytime by selecting 'Reactivate plan' from the product's three-dot menu.

 

On the final screen, you’ll be notified that access to your account data will be lost. To proceed, click "Close Account".

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After you cancel

Once your account is closed, your account will be moved to a free trial for 7 days. After the 7 days are up, your account will become inactive and you and your team will no longer be able to sign in.

If you want to delete your data after closing your account, take a look at the "Delete your data" section of this article.

 

Delete your data

Once you cancel your subscription, you will be able to decide whether or not you would like to keep your account's data to access it later or if you would like to delete it.

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Currently, our policy is to keep all data available by default so that it will be available in case you would like to access it later. However, we can not guarantee that we will continue this practice indefinitely, and we reserve the right to delete data from an inactive account at any time.

Note: Please note that once an account is completely deleted, it cannot be reversed.

 

Refund policy

Our refund policy allows for a prorated refund on yearly plans that have been canceled within 30 days of purchase. To request a refund, you must provide us a written notice during this time period. Once the refund is requested, your account will be closed upon the request for a refund. For more information on refunds, check out this article.

Note: Please note that refunds do not apply for a renewal of a monthly subscription.

 

Unsubscribe from emails

If an email happens to sneak through after your cancellation, please click the "Unsubscribe" button at the bottom of that email. This should prevent you from receiving any future emails from monday.com. 

 

 

We're sorry to hear that monday didn't work out for you, and we'd love to know if there's anything we can do to continue working with you! Please write in with any feedback you may have. We hope you will check us out again in the future! 😊

 

 

 

 

If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.