What can we help you with?

Can I get a refund on my monday.com subscription?

We’re sorry to hear you want a refund and we’d love to hear why you weren’t satisfied with monday.com. Feedback really helps us to improve, so please reach out to our team by using our contact form.

If you have paid for a yearly or two yearly account in the last 30 days, you are entitled to a prorated refund.

 To receive the refund, the admin on the account should:

  • Click on their avatar on their monday.com account
  • Click on Admin
  • Click on Billing
  • Cancel the account

The account will automatically receive a prorated refund. An admin can cancel the account from a web browser only. For more information about how to cancel your account, check out this article.

 

 Note: Please note that canceling the account and receiving a prorated refund will block access to your account. Please ensure you export any important boards to Excel or PDF before canceling.

 

If you have paid for a yearly account and more than 30 days have passed since you paid or you have paid for a monthly subscription, you are not entitled to a refund.

You can cancel your account and continue to have access to the account for the remainder of the billing period. To cancel the account, the admin of the account should follow the instructions above.

 

 Note: Please note that refunds can take between 7-10 business days to appear on your credit card statement.

 

If you have any questions, please reach out to our team by using our contact form. We're available 24/7 and happy to help!