We’re sorry to hear you want a refund and we’d love to hear why you weren’t satisfied with monday.com. Feedback really helps us to improve so feel free to reach out and let us know.
If you have paid for a yearly or two yearly account in the last 30 days, you are entitled to a full refund.
To receive the refund, the admin on the account should:
- Click on their avatar on their monday.com account
- Click on Admin
- Click on Billing
- Cancel the account
- Email firstname.lastname@example.org, explaining you have cancelled the account and would like to receive a full refund.
For more information about how to cancel your account, check out this article.
If you have paid for a yearly account and more than 30 days have passed since you paid, or you have paid for a monthly subscription, you are not entitled to a refund.
You can cancel your account and continue to have access to the account for the remainder of the billing period. To cancel the account, the admin of the account should follow the instructions above.
If you have any further questions about cancellation, please contact our Customer Success team at email@example.com.