If you are certain about closing your account, please read the following notes first.
A few notes
Only an admin can close an account. If you are not an admin, reach out to the admin for assistance. If your admin is no longer available, reach out to our team for assistance at firstname.lastname@example.org.
You can cancel your account at any time during your paid subscription.
Trial users don't need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don't upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
How to cancel your account
Click on your avatar (profile picture) and choose Admin from the menu.
Select Billing from the menu on the left. Click on Cancel my account in the bottom, right-hand corner:
You will see a message asking you to select your reason for canceling. To continue, choose a reason. You are welcome to provide some details, but you aren't required to provide details in order to proceed with cancelation.
Once you have selected a reason, click Cancel Account.
You will see one final screen. This is an offer to freeze your account for 14 days, 30 days, 60 days, or 90 days.
Freezing your account will block your access and stop the timer on your subscription. Your information will remain in the account, and you can access the data again when you want to resume your subscription.
If you'd prefer to cancel, click Still want to cancel. This will block you from using the account on the next billing date.
You will see one last screen, notifying you of the end date for your current plan. If you'd like to proceed with the cancelation, click Cancel plan renewal.
If you have successfully canceled, you will see a banner at the top of your account that says:
"Your account has been canceled and will be blocked on X"
Can I request a refund?
Our refund policy allows for a prorated refund on yearly or two-yearly plans that have been canceled within 30 days of purchase. This does not apply to monthly plans which are not eligible for a refund.
As noted above, if a refund is requested, your account will be closed immediately upon the request for a refund, and you will no longer have access.
For more information on refunds, check out this article.
What happens to my data if I cancel?
Once you cancel your subscription, you will be able to decide whether or not you would like to keep your account's data to access it later or if you would like to delete it:
Currently, our policy is to keep all data available by default so that it will be available in case you would like to access it later. However, we can not guarantee that we will continue this practice indefinitely, and we reserve the right to delete data from an inactive account at any time.
How can I unsubscribe from emails?
If an email happens to sneak through, please click the "Unsubscribe" button at the bottom of that email. This should prevent you from receiving any future emails from us.
We're sorry to hear that you want to leave us, and we'd love to know if there's anything we can do to continue working with you! If you have any further questions about cancellation or any feedback that you'd like to share, please reach out to our team by using our contact form. We're available 24/7 and happy to help.
We hope you will check us out again in the future! 😊