Who can use this feature:

Admins

A downgrade is any change to your plan that reduces its scope. This can include reducing the number of seats or moving to a lower plan tier (for example, from Pro to Standard).

Should I change seats or downgrade my plan?

There are two types of downgrades you can make on monday.com: reducing paid seats (which lowers how many seats you’re billed for) or downgrading your plan tier (for example, from Pro to Standard).

Both changes are scheduled for your next renewal date. To lower your paid seat count, your account must already have the same number of active seats or fewer than the new seat total before the change can be scheduled.

How do I reduce seats or downgrade my plan?

Downgrades cannot take effect immediately.

Steps: Open Billing in the admin section

1. Open the Administration section of your account.
2. Select Billing in the left-hand menu.

In the Overview tab, find the product you want to downgrade, and then click the three-dot menu next to it.

To review the available plan tiers and how pricing is structured across products, check out this article.

Steps: Downgrade your plan tier

1. Click the three-dot menu next to the product you want to change.
2. Select Change product plan.
3. Follow the prompts to choose a lower plan tier.

This pricing article section explains what each plan tier includes.

Steps: Reduce your paid seats

1. Click the three-dot menu next to the product you want to change.
2. Select Change team size.
3. Follow the prompts to choose a lower seat count.

This pricing article section explains how seat buckets work.

Both options schedule the downgrade for your next renewal date.

When does a downgrade take effect?

All downgrades take effect at your plan renewal. For monthly plans, the change applies at your next monthly renewal date. For yearly plans, it applies at your next yearly renewal date.

Looking for a different change?

• If you were automatically upgraded after adding seats or going over your seat limit, read How to manage an auto-upgrade.
• If you want to move to the Free plan, read Understanding the Free Plan.
• If you want to cancel your account, read How to cancel and close your account.

What happens if you exceed your user limit before renewal?

If you schedule a downgrade and then exceed the seat limit of your upcoming plan before the renewal date, your account will remain on the current plan until renewal. If the overage continues, you’ll receive three notification emails. After five days, your account will be automatically upgraded to the next seat bucket that covers the number of seats in use.

FAQs

Can I reduce seats in the middle of my billing cycle?

You can schedule a seat reduction during your current billing cycle, but the change will take effect only at your next renewal date.

When does a downgrade to a lower plan take effect?

Downgrades to a lower tier, such as Pro to Standard, take effect at your next renewal date. Monthly plans update at the next monthly renewal, and yearly plans update at the next yearly renewal.

Why can’t I lower my seat count?

Before you can reduce seats, your account must already have the same number of active seats or fewer than the new seat total. If needed, deactivate people first, and then schedule the downgrade.

Will my account change right away if I downgrade?

No. Downgrades are scheduled and take effect only at renewal.