From ticket-management to cross-department collaboration, monday service will connect all of your organization's operations in one easy-to-use service platform. Keep reading to learn all about monday service. 

 

What is monday service?

monday service connects ticketing, projects, and cross-department teams in one centralized support platform. Smart automations and integrated workflows leverage monday.com's powerful AI for seamless and efficient service operations.  With craftily built, fully customizable workflows, you'll enhance agent productivity, delight your customers, and be able to visualize all service matters within your organization. Let's dive in to some of monday service's exclusive features and functionalities!

 

What can you manage with monday service?

• Manage tickets 
• Connect channels
• Escalate incidents
• The Customer Portal 

 

Manage tickets

Track all incoming, open, and closed tickets with one comprehensive board. Connect channels to your monday service "Tickets" board to receive all tickets in your board, and track correspondence within the ticket's item. Each item on your board is a ticket, and is sorted into groups based on its status, moving dynamically throughout the board when the status changes. 

 

Connect channels

Choose between an existing Gmail or Outlook account, a new monday Inbox, or a WorkForm as a channel to receive incoming tickets. Read through this article to learn about the different options and how to set each of them up in your monday service account. 

 

Escalate incidents

Manage more complicated or recurring tickets with a designated "Incidents" board. This board links connected tickets together, categorizes relevant information, and lays out data in a clear and organized way to help you identify and solve incidents more efficiently. 

 

Customer Portal 

Manage all internal knowledge and help in one centralized hub with the monday service Customer Portal. Categorize all of your organization's links, request forms, self-service articles, and more. Your Customer Portal is a website with an independent URL, external to monday.com, meaning that portal visitors do not have to be monday.com account users.

Here at monday service, we're always innovating and iterating to bring you the best product for your organization's unique needs. Stay tuned for exciting upgrades and feature additions! As always, we love to hear your feedback and requests.

 

If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.