Our Nonprofit Program offers free and discounted access to monday.com for eligible organizations. In this article, you'll find answers to the most common questions about the program, including eligibility, pricing, support, and account management.

What is the Nonprofit Program?

We believe price should not be a barrier to better collaboration, fundraising, and nonprofit management. That's why we created the Nonprofit Program.

If your organization is eligible, you can get free and discounted access to monday.com products, along with training, support, and resources designed for nonprofits.

Eligible nonprofit organizations also get access to training, support, and additional resources built specifically for nonprofits.

How to apply for the Nonprofit Program?

After you create your monday.com account and think you are eligible, you can apply to the Nonprofit Program by filling out this form.

If you have questions about the sign-up process, see this article for a step-by-step walkthrough.

Eligibility

To participate in the monday.com Nonprofit Program, your organization must be recognized as a charity, nonprofit, nongovernmental organization, or social change organization in the country where it is located.

You must also provide legal documentation showing that your organization meets the eligibility requirements.

Click here to see the ineligible organizations

• Hospitals, nurses registers or bureaus, health insurance organizations, prepared group health plans, group medical practice associations, and in-faculty group practice associations. Inpatient care facilities
• Organizations that advocate, support, or practice discrimination based on age, ethnicity, gender, national origin, disability, race, size, religion, sexual orientation, or socioeconomic background.
• Economic Development organizations, such as Chambers of Commerce (excluding foundations), Business Improvement Districts, and local and regional economic development organizations with a primary focus on commercial business development. Trade or business associations.
• Government-managed/owned nonprofits, such as nonprofits funded by local, state or federal government that function without an independent board of directors, or are managed by a government agency.
• Sports organizations focused on supporting professional sports or sports players i.e. those that receive payment for their performance
• Fraternal beneficiary societies, orders, or associations; providers of other services or benefits to members or employees.
• Legislative and political activity organizations.
• Community Interest Companies: Organizations in the UK with the CIC designation.
• Educational organizations such as a school, college, university, or a related organization.

Required documentation

You can apply if your organization holds valid charitable status through the IRS in the United States, such as 501(c)(3), or through a similar government authority in another country.

For country-specific documentation requirements, see Goodstack's nonprofit definitions: Goodstack's Nonprofit Definitions.

Our review process

While any organization can use monday.com, not every organization is eligible for the Nonprofit Program.

monday.com sets the program guidelines and determines eligibility at its sole discretion. monday.com reserves the right to approve or deny an application, end an organization's participation in the program, discontinue the program, or update the eligibility guidelines at any time.

Appeal Process

If your application to the Nonprofit Program was denied and you believe the decision was made in error, you can submit an appeal through Goodstack by filling out this form.

Training and support for nonprofits

If your organization is approved for the Nonprofit Program, you can access a range of support and training resources.

Support

You can contact monday.com support 24/7 by clicking here or by clicking the question mark icon in the platform. You can chat with either the AI bot or a live support representative at any time.

Open consultations

Free open consultations for nonprofits are available on Wednesdays and Fridays.

These are 30-minute small-group sessions where you can ask questions and discuss workflows with a nonprofit expert.

You can view the full calendar of upcoming nonprofit events and register here.

Nonprofit academy

Live academy courses for nonprofits are offered on Zoom on a rolling basis:

• donor management
• grant management
• task and project management
• volunteer management

Each course includes two 60-minute live sessions over two weeks, one prerecorded introductory session, free templates, and time for questions.

You can view the full calendar of upcoming nonprofit events and register here.

Webinars

Webinars on nonprofit-specific topics are offered throughout the year. Some sessions are co-hosted by nonprofits so you can see how other organizations use the platform.

You can view the full calendar of upcoming nonprofit events and register here.

Online community

You can join our nonprofit community on Facebook to connect with other nonprofits using monday.com. It's a place to share tips, challenges, and success stories with peers.

You can join for free here.

Discounted implementation

If you need more direct one-on-one support, you can work with certified monday.com partners that offer discounted implementation services for nonprofits.

Some certified monday experts offer 20% off their standard consulting rates. Partners are available in multiple regions, languages, and project scopes.

To browse partners and find the right fit for your organization, click here.

Partnerships

Our mission at monday.com for nonprofits is to reach and support the many global nonprofit organizations that would benefit from our monday.com for nonprofit offerings. To this end, we offer partnership opportunities for qualifying umbrella, chapter, membership, foundation, and network organizations.

These partnerships include personalized training, support, and exclusive benefits for both the host organization and its broader network. We believe this partnership model allows us to grant maximum training and support to large networks and expand our reach.

If you are part of a network organization and are interested in a partnership, fill out this form. Our team will contact you as soon as possible.

Tax exemption

At this time, our billing processor cannot remove tax before charging you. If your organization is tax-exempt, you can request a refund after making your purchase.

1Purchase your plan

2Click here to contact us

3In the subject line, write Tax Exempt - Seeking Tax Refund

4In the email body, include your invoice number and attach your tax exemption documents

We will follow up with our billing processor and let you know once the refund has been processed.

Previously paying account

If your organization is already on a paid monday.com plan and has been approved for the Nonprofit Program, there are a few additional steps to complete the switch.

After approval, you'll receive an email confirming that your organization is eligible and asking for your consent to move the account to the nonprofit plan:

To continue, contact our support team here and confirm that you consent to cancel your current paid plan and move to the nonprofit plan. This change will not affect your account data.

Once your request is processed, your account will be moved to the Nonprofit Pro plan, which includes 10 free seats. If your account qualifies for a refund, it will be issued according to the refund policy.

If your account has more than 10 users, you can purchase additional seats at a 70% discounted rate from the admin section of your account. We’ve included instructions for that later in this article.

How to know if I'm on the Nonprofit Program 

If your application is approved, you will receive an email from Goodstack. After that, our team will move your account to the Nonprofit Program within 2 to 3 days.

1Click your profile picture in the top right corner of your account, then select Administration

2Click Billing

3Open Overview

Your nonprofit plan will appear as Free for all products, along with discounted pricing for additional seats if you click Upgrade. You do not need to complete a purchase to confirm that the discount is applied.

Adding more users on the Nonprofit Program

Once your account is approved and moved to the Nonprofit Program, you can add up to 10 users at no cost. If you add an 11th user or more, the additional seats will be charged at a 70% discounted rate.

1Click your profile picture in the top right corner of your account, then select Administration

2Click Directory

3Select Users

4Click Upgrade now

From there, select the number of seats you want to add on top of the 10 free ones and choose Nonprofit:

Then continue to enter your payment information. You will see a pricing summary on the right side of the screen before completing the purchase.

Upgrade to Enterprise

By default, the Nonprofit Program is offered on the monday.com Pro plan.

If you want to upgrade to Enterprise, contact our sales team here. As an eligible nonprofit organization, you can get 33% off the Enterprise plan.

We couldn't find your account

If the account URL you submitted cannot be found in our system, your account will not be moved to the Nonprofit Program automatically.

You should receive an email explaining that we could not locate the account. Follow the instructions in that email and contact our support team with the correct account name.

Terms of service

Organizations that request monday.com services must agree to the monday.com Terms of Service as a condition of receiving access to the services, along with any other standard agreement that applies to the program or services.

Product distribution

Products are distributed only to qualifying organizations, not to individuals.

Recipient organizations may not transfer or resell monday.com products or otherwise violate the monday.com Terms of Service.

FAQs

What does monday.com for nonprofits include?

Eligible organizations get 10 free Pro seats on Work Management, CRM, Service, and Dev, plus discounted pricing on additional products and upgrades.

How do I apply for monday.com for nonprofits?

After you create your account, fill out the nonprofit application form and provide the required legal documentation for review.

How do I know if my nonprofit account was approved?

You'll receive an email from Goodstack, and within 2 to 3 days you should be able to see the nonprofit plan and discounted pricing in your billing section.

Can I add more than 10 users to my nonprofit account?

Yes, you can add more users from your admin section, and seats above the first 10 are charged at a 70% discounted rate.

Can I upgrade my nonprofit account to Enterprise?

Yes, eligible nonprofit organizations can contact sales to upgrade from Pro to Enterprise at a 33% discounted rate.