What can we help you with?

Refund eligibility

 

We’re sorry to hear you weren't satisfied with monday.com!

Initiating a refund

To cancel your subscription, follow these steps. Only an admin may cancel an account. The cancelation must be completed while accessing monday.com in a web browser. If eligible, a prorated refund will automatically be initiated after completing the cancelation process.

Refunds can take between 7-10 business days to appear on your credit card statement.

 

Eligible for a refund

You are eligible for a partial refund if:

  • you paid for a yearly account less than 30 days ago
Note: Cancelling your account and initiating a refund will immediately block your access to your monday.com account. Please export any important information to a csv before canceling.

 

If you have questions about your account's refund eligibility, an admin can contact our support team.

 

Ineligible for a refund

You are not eligible for a refund if:

  • you paid for a yearly account and more than 30 days have passed since you paid
  • you paid for the renewal of a monthly subscription

If you have questions about your account's refund eligibility, an admin can contact our support team.

Accessing your account after canceling

If you canceled your account after renewing a monthly subscription, you will continue to have access to the account for the remainder of your billing period.

If you paid for a yearly subscription and you cancel your account after the first 30 days have passed, you will continue to have access to the account until the end of the year that you've already paid for. At the end of the year, which will complete your billing cycle, your plan will not renew and you will no longer have access to your account.

 

Feedback for our team

While we wish monday.com worked for you and your team, we’d love to hear about your experience. Feedback helps us to improve! If you have the time, please send us your thoughts through our contact form.

 

If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.