We worked hard to create a new Jira Cloud integration for you, which now replaced the previous one that you may be familiar with! With this Jira Cloud integration, you will:
- No longer need a token or to be an admin to set up this integration.
- If a user can edit an issue in Jira, then changes can also be made by the integration using that individual's credentials to set up the integration.
- The integration will then continue to use the level of API permissions available to the user who set up the integration.
- Be able to utilize team-managed projects
- Have access to additional supported fields
- Enjoy our new and improved two-way sync option
- Experience a beautiful and simplified new design!
Add the integration
To add the integration to board, start by opening the Integrations Center and searching for "Jira". Make sure to select the integration that says "by monday.com" and not the one that says "Deprecated":
The integration has one recipe that contains the power of several smaller recipes! Click "Add to board" to begin customizing it.
After selecting your recipe for the first time, it's time to establish the connection between Jira and monday.com! Click on the Jira logo at the start of the recipe and choose "Connect". You'll be redirected to Atlassian to enter your credentials.
When you set up a recipe for the first time and make the initial connection with your Jira account, you will be asked to review a list of permissions. Read this carefully to make sure you understand how the new integration works. If you agree to the parameters of the connection, click "Accept" to be redirected back to monday.com.
Customize your recipe
Once you've connected your account, you have a world of customization options ahead of you! For this example, we're looking at the following recipe: "Sync between Jira issues in this project of this type and items on this board with these fields"
We'll start by choosing the direction of the sync. You have the option of moving data into monday.com from Jira or into Jira from monday.com, or in both directions!
Then, by using the "this project" and "this type" fields, you can select the specific project and type of issues that will be synced to/from Jira.
Finally, when choosing "these fields" for your sync, you'll have the ability to select the Jira issue type, define the monday.com field, and also determine how future updates will be synced. You can change the sync direction of updated fields, regardless of the sync direction you choose earlier for creations.
Create a two-way sync
A two-way sync occurs when data is being both pushed from monday.com into Jira and pulled from Jira into monday.com. This makes it so that your data matches within both platforms and remains up-to-date.
The nature of this recipe allows you to choose the direction of your sync in order to create a two-way sync between Jira and monday.com.
As mentioned in the previous section of this article, when you set up this recipe, you'll be asked to map future changes between Jira and monday.com when clicking on "these fields". You can change the sync direction of updated fields in this step, regardless of the sync direction you choose earlier when clicking on "Sync" at the beginning of the recipe.
Setting up the two-way sync
When you're mapping "these fields", you will select the field in Jira, the field in monday.com, and the direction that you want the sync to occur (two-ways).
For example, using the GIF below, if you want to map your item's "Name" on monday.com to the "Parent Name" in Jira, you will select those fields beneath the respective company's logo. Then, under the "Choose direction" dropdown you can choose "Both ways" to indicate that the information will travel in both directions.
Compatible Jira fields
The following fields are supported when mapping from Jira into monday.com:
The following fields are supported for mapping from monday.com to Jira (the reverse of the above):
Compatible monday.com columns
For an overview of the monday.com columns that are currently supported when mapping from monday.com into Jira, open the drop-down and take a look at the table.
How to import data from Jira
While there is no direct way to import data from Jira into monday.com, starting a recipe will trigger an import. Watch the video below to understand more about how this works:
How to delete a recipe
You can turn off and/or delete your integration recipe in the integration menu-
You can also edit the integration and the Jira account you want to connect to.
Troubleshoot the integration
Are you experiencing any issues with the Jira Cloud integration? Check out some of the common issues and solutions below to help get your Jira Cloud integration back on track and working properly. ⬇️
I've connected Jira to my monday.com board and mapped out my users, but they aren't coming across to the monday.com board.
You may have the "Default profile visibility" settings in Jira set up to hide your email address from external applications such as monday.com. This means that monday.com cannot access the user's email address to map them accordingly with your monday.com board. In order to fix this, you will have to allow "unhide the email address" in your visibility settings in Jira. Learn more here.
I'm an admin and connected Jira to my monday.com board and mapped out my users. However, triggering an automation related to me works, but it doesn't work when I trigger an automation with another user.
Your default profile visibility settings in Jira could be set up to hide your email address from external applications such as monday.com. monday.com has access to your users email as you're the one who has made the connection and can share your email. However, you cannot share user's email addresses in Jira to monday.com when they are hidden. In order to fix this, you will have to allow "unhide the email address" in your visibility settings in Jira. Learn more here.
A project can be selected, but the issue type is blank.
In this case, the user who is setting up the integration does not have the correct Jira project permissions. The Jira project permissions are blocking the selection of the Jira issue type field. As a result, the issue type field displays as blank. To resolve this, change the permissions in your Jira account.
If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.