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Jira Cloud Integration

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Need a way to manage tasks, issues, bugs in your Jira Cloud and monday.com? Now you can with our Jira integrated monday.com automations!

 

Add the integration

Step 1
 
To add an Integration, go to the board you want to create an Integration for and click on the Integration button, located on the upper right of your screen as below: 
 
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Once on the page, you will see all of the amazing apps we offer to integrate with, then go ahead and select "Jira": 

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Step 2

From the list, select the recipe you want to add-

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Step 3 

Connect your Jira account with the Jira token to monday.com-

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Note: To set up the integration, you will need to use the login credentials from a JIRA admin with global permission.

 

Create a Jira Token

  • Step 1

When in Jira, go to your avatar > "Profile":

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Then, click on "Manage your account":

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Next, click on "Security"

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And select "Create and manage API tokens":

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  • Step 2

Click on "Create API token":

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And enter a label name to create the token:

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  • Step 3

Copy the token to enter into the automation setup within your monday.com account. It's that easy!  

 

Customize the integration

Once the token is added, you can customize your recipe any way you want with the applicable fields. For example, when an issue is created in a project in Jira, you can create an item on your board and sync future changes from Jira-

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You can also set a reminder if you want to update your team members with a summary of an issue in your projects in Jira- 

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Note: The JIRA integration doesn't work retroactively. It will pull in only new issues, epics, etc. created in JIRA.

 

Pull in the assignee

Contact permissions

If you want to pull a person into the "Assignee" column on monday.com, you need to change Contact permissions in Jira to "Anyone" for each individual. To change the contact permissions, enter your Jira account, click on your avatar and choose "Account Settings":

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Then, select "Profile and visibility":

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Scroll down to "Contact" and next to your email address, choose "Anyone":

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Populating the "Assignee" column

To properly populate the "Assignee" column, the email address for the individual on monday.com must be the same as the email address for the individual in Jira.

If the email address is not public in Jira, then the Jira display name will be used instead of the email address to find a match on monday.com for the "Assignee". For this to work, the display name on monday.com needs to be the same as the display name in Jira.

If there are two users with the same display name on monday.com and in Jira, the "Assignee" column will populate with both people.

 

 

 

 

Supported fields for mapping 

  • Currently, the following fields are supported for mapping the integration between JIRA and monday.com: issuekey, issuetype, project, string, priority, user, status, radio button, resolution, number, watches, datetime, date, progress, time spent, and votes. 
    • If using "time spent", the associated data will only sync to monday.com after the task is marked as done in JIRA.
    • If using "epic link (name)", please note that it is supported in all issue types excluding "epic" and "issue (any)". To get the "epic name" on "epic" issue types select "summary".
  • All Jira custom fields can be mapped into a status column in monday.com, as long as the custom field type is one that is supported (see above). 
  • The following fields are supported for mapping the integration from monday.com to Jira (the reverse of the above): string, priority, radio button, number, datetime, and date.
 
Note: At the moment, team-managed projects (formerly called "next-generation projects") are not supported. 

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Create a two-way sync

A two-way sync occurs when data is being both pushed from monday.com into Jira and pulled from Jira into monday.com. This makes it so that your data matches in both platforms and remains up-to-date.

To create a two-way sync, in addition to the recipe used in the first example: "When an issue is created in this project, create an item and sync future changes from Jira"

You'll need to set up the following recipe: "When an item is created or updated, create an issue in this project of this type with these fields, and sync all future changes from this board"

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Choose the correct project. In this case, we're going to use "KB Iteration Planning" again. For the type, we're also going to choose "Task" again.

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After choosing your project and type, select "these fields" to begin mapping. 

With this recipe, when we’re mapping, the fields to the left are Jira data fields rather than the names of your monday.com columns. Here you’re mapping monday.com columns into Jira. It’s the reverse of the set up we walked through earlier in this article.

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Once you finish mapping and click the "Add To Board" button, your two-way sync is ready to go!

 

Note: In Jira, there are certain field types that are required for an issue type. For this recipe to work, the fields required in Jira for your chosen issue type must be mapped in your monday.com integration. If those required fields are left blank, the integration will not work. There will not be an error message to indicate that the integration hasn't worked. The Jira admin can set the required fields within Jira. 
 

How to delete a recipe

You can turn off and/or delete your integration recipe in the integration menu- 

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You can also edit the integration and the Jira account you want to connect it to in case you change your mind later!

 

 

More assistance

If you need help building custom integrations, we also have an option for paid assistance through our network of certified monday.com partners. If you're interested, please fill out this form and someone will be in touch shortly!

 

If you have any questions, please reach out to our team by using our contact form. We're available 24/7 and happy to help!