3 min read

Who can use this feature

Available on monday CRM

Available on Basic plan, Standard plan, Pro plan, and Ultimate plan; setup requires admin permissions.

Verified Caller ID lets you display a real number you already own, such as a mobile, office, or Google Voice number, instead of your monday business number when you place a monday Smart Call. It's useful for calling warm or existing contacts who are more likely to answer a number they recognize.

Use this guide to verify a number and connect it to your monday business number.

What is Verified Caller ID?

Verified Caller ID connects a phone number you already own to one of your monday business numbers. Once connected, calls placed from that monday number show your verified number as the caller ID instead of the monday number itself.

This is different from your assigned monday business number in a few ways:

Caller ID only - Verified Caller ID changes what the recipient sees; it doesn't change how the call is placed or logged.
Callbacks go to your real phone - If a contact calls your verified number back, the call rings your actual phone directly. monday isn't involved, and the call isn't recorded or logged to the CRM.
No expiry - A verified number stays verified until you delete it, and the same number can be verified across multiple monday accounts.

Setting up Verified Caller ID

Step 1: Start verification

1Go to Admin > Usage stats > monday Smart Call.

2Select the monday number you want to connect a verified number to, then click Assign a number.

3Click + Verify a new number and enter a name and the number you want to verify, including the international prefix (for example, +14155551234).

Note: The number must include the full prefix for the verification call to come through.

Step 2: Complete verification

1Click Call me. A call will come from +1 (415) 723-4000.

2Answer the call and enter the six-digit code shown on screen.

3Once verified, the number stays available to select for other monday numbers on your account.

Attention: If the number you're verifying has an active IVR (auto-attendant), verification will fail because the verification call reaches the IVR instead of allowing you to enter the code. Temporarily disable the IVR before verifying, then reactivate it once verification is complete. Reactivating the IVR does not affect your Verified Caller ID status.

Best practices

Use Verified Caller ID for warm or existing relationships where a recognizable number improves answer rates.
Keep your monday business number for cold outreach, so calls are still logged and recorded normally through monday.
Remember that verification does not fix "Spam Likely" flagging, since that's determined at the carrier level, not by monday.

Troubleshooting

Verification keeps failing

Check whether the number has an IVR (auto-attendant) active. If it does, temporarily disable the IVR, complete verification, then reactivate it.

A call is still flagged as "Spam Likely" after verifying

Verification confirms ownership of the number; it doesn't change carrier-level spam scoring. See the troubleshooting section of Get started with monday Smart Call for tips on reducing spam flags.

FAQs

If someone calls my verified number back, does monday log it?

No. Callbacks to a verified number ring your real phone directly. monday isn't involved, so the call isn't recorded, transcribed, or logged to the CRM.

Does verifying a number cost AI credits?

No. Verification itself is free. AI credits are only used for connected call minutes and Ask AI questions, regardless of which caller ID is shown.

Can the same number be verified on more than one monday account?

Yes. A verified number isn't exclusive to one account, and it stays verified until deleted.