monday Smart Call is priced through AI credits instead of a flat per-seat fee. You pay only for connected call minutes and any follow-up questions you ask about a call, with no separate charge per business number or for storage.
Use this guide to understand how credits are calculated and how admins can cap usage.
How pricing works
| What's included | Cost |
|---|---|
| Connected call time, including recording, transcription, AI summary, and storage | 5 AI credits per connected minute |
| Number of business numbers per account | Up to 5; contact your account manager for more |
Ringing time is not counted toward your usage; only connected minutes use credits, and there's no separate monthly fee per number or storage cap. Using Sidekick for follow-up questions and insights into your call consumes its own credits. Read our article on credit consumption in monday Sidekick.
Setting per-user usage limits
Admins can cap how many AI credits a team member spends on monday Smart Call each month.
1Go to Admin > AI governance > Usage limits.
2Create a new limit policy in the monday Smart Call section.
3Set the limit for a specific user or for the feature as a whole. The limit resets monthly.
Estimating your usage
For most sales and field teams, monday Smart Call's per-minute model works out cheaper than a flat per-seat calling tool, since you're only charged for time actually spent on the phone. If your team makes a very high volume of calls each day, it's worth comparing your expected monthly minutes to your current calling costs before switching.
You can track actual usage, cost, and a per-user breakdown from the Usage Dashboard in Account Settings.
FAQs
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