What can we help you with?

Managing your billing


Who can use this feature:
Only Admins of the account
Available on all plans


Your billing can be managed easily in the Billing Overview section of your monday.com account. This article will cover everything you need to know about managing your billing.




What plan am I on?

To access your billing section, log in to your account via your web browser, click on your profile picture (avatar) and then select "Administration":

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Next, select "Billing" from the menu on the left. The first tab you see in the Billing section is the "Overview" as below: 



In this section, you will be able to see information such as:

  • The sum you've paid for your plan for each product
  • The date your plan will renew
  • The number of seats on your account
  • Your plan's tier (i.e. Pro Plan)

How to change my plan?

If you wish to change your plan, click the three dot menu located on the upper right corner of the Products section. Next, click on "Change plan". To learn more about how to manage your plan, check out the "How do I change my plan?" article.


How are our charges calculated?

Your invoices should never be a mystery! In this article, we will walk you through how we calculate your charges.


How to change my billing details?

You can change your billing details under the "Settings" tab. Here you will be able to change the name of your billing contact, your company's name, and your address. Depending on your country, you may also be able to change your VAT ID under this tab.

Remember to click "Update" to save your changes. Any changes you make will apply to future invoices.


For more information about how to change your VAT information, check out this article.  


Note: If you are looking to get a VAT refund, please kindly reach out to us right here with the subject line: "Please Provide VAT Refund."


How to view my invoices?

You will be able to find all of your invoices and receipts by clicking on the "Invoices" tab. Click on the three-dot menu and then "View Invoice" or "View Receipt" to open a PDF in a new tab:


How to change my payment method?

You can change your payment method at any time by clicking on the "Payment Method" tab.  


Acceptable payment methods

We accept all major credit cards:

Here are the acceptable payment methods
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB 
  • Carte Bleue
  • Paypal

We do not accept the following payment methods:

  • Check
  • Money order
  • Purchase order

For Enterprise accounts, there are additional payment options available. If you are the admin of an Enterprise account, reach out to your monday.com contacts for more information.


Who can manage my billing?

Only admins of your account can access and manage the billing section. When creating a monday.com account, you are by default the admin of the account. You can then add as many admins as you want. This article explains how to add or remove an admin from your account.

You also have the option to add a Billing Contact to your account. While a Billing Contact will not have the ability to manage or view billing information on your account, they will receive emails related to all billing-related actions that occur after they occur. You can add and remove billing contacts under the tab "billing contacts": 




If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.