As the admin of the account, you have the ability to download your entire account's data to your device. This option is available both for active and canceled accounts.
This function will download all the boards in the account including shareable and private boards as well as any files that have been uploaded to your boards. Currently, Dashboards are not included in the .zip file, but don't worry - all of their data comes from the boards that will be exported!
How to export your account's data
- Step 1
Click your profile picture located at the bottom left corner of your screen and then click 'Admin'.
- Step 2
Select "General" from the left panel menu, and select the "Account" tab at the top of your screen as shown here:
- Step 3
Under "Export account data", click "Export". This action will export all of the data (including shareable and private boards) in your account to a .zip file.
You will receive a message letting you know that the export is in progress, and will take a few hours.
- Step 4
Within a few hours, you will receive an email with a link to download all your account data as a .zip file to your computer. Click "Download here" as seen below:
If you need any further assistance, please feel free to reach out to our Customer Success Team right here. We are available 24/7 and happy to assist :)