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Not receiving emails from monday.com

If you or someone on your team is not receiving the invitation email, the confirmation email to sign up, your reset password email, or if you are not receiving email notifications from us, it could be caused by one of the issues below. Check these scenarios out to see if any of these solutions solve your problem :)

I just signed up and I am not receiving my confirmation email 

Solution 1:   Check your spam- 

You, your team member or guest should check the spam or junk folder to make sure the email did not get sent there. 

Screen_Shot_2019-04-16_at_12.36.26_PM.png

Solution 2:   monday.com notifications could be blocked- 

Make sure that [email protected] is whitelisted through your email client. For instructions on how to whitelist an email address for common email clients, (like Gmail or Outlook), you can check out this article right here.

My team member is not receiving the invitation email to join an account

Solution 1:   Check your spam- 

You, your team member or guest should check the spam or junk folder to make sure the email did not get sent there. 

Screen_Shot_2019-04-16_at_12.36.26_PM.png

Solution 2:  The team member may be deactivated- 

The user may have already been invited to your account, and they just need to have their profile reactivated to regain access.

If you are an admin, go to your profile picture in the bottom of the account and select

Admin > My Team > Deactivated

giphy-_my_team_-_deactivated_users.gif

From there, you can see if the user's email address is already in the system, and you can click on the pencil to the right of their name to reactivate their profile.

From there, they should be able to log in and access the account.  

 Tip: Check out this article for more details about activating and deactivating users or changing team members to guests.

 

Solution 3:   monday.com notifications could be blocked- 

Make sure that [email protected] is whitelisted through your email client. For instructions on how to whitelist an email address for common email clients, (like Gmail or Outlook), you can check out this article right here.

I am not receiving my password recovery email-

Solution 1:   Check your spam- 

You, your team member or guest should check the spam or junk folder to make sure the email did not get sent there. 

Screen_Shot_2019-04-16_at_12.36.26_PM.png

Solution 2:   monday.com notifications could be blocked- 

Make sure that [email protected] is whitelisted through your email client. For instructions on how to whitelist an email address for common email clients, (like Gmail or Outlook), you can check out this article right here.

 

I am not receiving notification emails from monday.com-

Solution 1:   Check your spam- 

You, your team member or guest should check the spam or junk folder to make sure the email did not get sent there. 

Screen_Shot_2019-04-16_at_12.36.26_PM.png

Solution 2:   monday.com notifications could be blocked- 

Make sure that [email protected] is whitelisted through your email client. For instructions on how to whitelist an email address for common email clients, (like Gmail or Outlook), you can check out this article right here.

 

 Tip: If none of these solutions solve your problem, let us know! You can email us at [email protected] for a fast response :)