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Not receiving emails from monday.com

 

If you or someone on your team is not receiving emails from monday.com, there are a few possible reasons. Use the navigation on the left to locate the issue you're experiencing and see suggested solutions. 

 

I am not receiving support emails

Solution 1: Check your spam

You, your team member, viewer, or guest should check the spam or junk folder to make sure the email did not end up there. 

You can learn more about your Junk folder on Outlook here.

If you use Gmail, you can learn more about your Spam folder here.

 

Solution 2: Whitelist monday.com

If solution 1 didn't solve the problem, reach out to the IT team at your organization and request that they whitelist "*monday.com". A whitelist is a confirmation that the email recipient knows and trusts the sender. This essentially means that monday.com will be added to an approved sender list so that incoming emails from monday.com will never be blocked or moved to the spam folder. 

 

Solution 3: Whitelist Zendesk

If the first two solutions didn't solve the problem, reach out to the IT team at your organization and request that they "whitelist" Zendesk firewall and IP. Please take a look at this Zendesk support article for more information. 

Note:  For security reasons, Zendesk changes their IPs at set intervals, so should this issue reoccur in the future, this step may need to be repeated. 

 

Solution 4: Check the Customer Portal

The Customer Portal is a centralized site for all submitted support tickets for easy reference. It allows for you to bypass your email Inbox when locating the support ticket you're looking for. 

 

You can access the Customer Portal by clicking the '?' symbol in your left pane menu and clicking "Contact us". Next, click "View your support history". If you have only one monday.com account associated with your email address, the window will open automatically. If you have more than one monday.com account associated with your email address, you will receive a confirmation email that will redirect you to your submitted tickets. 

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I am not receiving my confirmation email 

Solution 1: Check your spam

You, your team member, viewer, or guest should check the spam or junk folder to make sure the email did not end up there. 

You can learn more about your Junk folder on Outlook here.

If you use Gmail, you can learn more about your Spam folder here.

 

Solution 2: monday.com notifications could be blocked

Make sure that notifications@monday.com is whitelisted through your email client.

For instructions on how to whitelist an email address for Outlook, check out this article.

For instructions on how to whitelist an email address for Gmail, check out this article.

 

My team member is not receiving their invitation

Solution 1: The team member may be deactivated 

The user may have already been invited to your account, and they just need to have their profile reactivated to regain access.

If you are an admin, you can check by goin to the "Users" section. Click "Filter" and filter by inactive user status.

From there, you can see if the user's email address is already in the system, and you can reactivate their profile from here.

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Once reactivated, they should be able to log in and access the account.

Note: Check out this article for more details about activating and deactivating users or changing team members to guests.

 

Solution 2: Check your spam

You, your team member, viewer, or guest should check the spam or junk folder to make sure the email did not end up there. 

You can learn more about your Junk folder on Outlook here.

If you use Gmail, you can learn more about your Spam folder here.

 

Solution 3: monday.com notifications could be blocked

Make sure that notifications@monday.com is whitelisted through your email client.

For instructions on how to whitelist an email address for Outlook, check out this article.

For instructions on how to whitelist an email address for Gmail, check out this article.

 

I am not receiving my password recovery email

Solution 1: Check your spam

You, your team member, viewer, or guest should check the spam or junk folder to make sure the email did not end up there. 

You can learn more about your Junk folder on Outlook here.

If you use Gmail, you can learn more about your Spam folder here.

 

Solution 2: monday.com notifications could be blocked 

Make sure that notifications@monday.com is whitelisted through your email client.

For instructions on how to whitelist an email address for Outlook, check out this article.

For instructions on how to whitelist an email address for Gmail, check out this article.

 

I am not receiving notification emails

Solution 1: Check your notification settings

Check out your notification setting to make sure they're set according to your preferences. To manage your email notifications, click on your profile picture and select "My profile":

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Click the "Notifications" tab:

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And scroll down to check your preferences:

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For more information on customizing your email notification preferences, check out this article.

 

Solution 2: Check your spam

You, your team member, viewer, or guest should check the spam or junk folder to make sure the email did not end up there. 

You can learn more about your Junk folder on Outlook here.

If you use Gmail, you can learn more about your Spam folder here.

 

Solution 3: monday.com notifications could be blocked

Make sure that notifications@monday.com is whitelisted through your email client.

For instructions on how to whitelist an email address for Outlook, check out this article.

For instructions on how to whitelist an email address for Gmail, check out this article.

 

 

If you have any questions, please reach out to our team by using our contact form. We're available 24/7 and happy to help!

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