Have you been in contact with our awesome support team in the past? Are you looking to easily view the tickets you've previously submitted? If so, you've come to the right place!
Gone are the days spent searching through your inbox to locate a conversation that you've had with us! You can access all the support tickets that you've submitted in one centralized place, whenever needed 🙌
How to access it
To locate your past support tickets, open the help center by clicking the question mark icon in the top-right corner of your screen.
Once you are in the help center (accessed from within monday.com), scroll down and click on Support history.
From here, you'll be redirected to your open tickets center in one of two ways, depending on whether your email address is registered in more than one account or not:
- If your email address is registered with multiple accounts, a link to view the open tickets will be sent to your email, and you will be able to access your open tickets center from that link
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If your email address is registered with only one account, you will be redirected to the open tickets center straight away (without receiving an email for it)
Filter the tickets displayed
Once you are in your open tickets center, you can filter the requests displayed in a few different ways! Firstly, you can choose to display only your own requests, or other requests that you've been CC'd on by clicking the Requests I'm CC'd on button:
Alternatively, you can use the search bar to search for specific keywords within a request subject, or click on the Status dropdown to display specific requests that have been Open, Awaiting your reply, or Solved!
Submit a new request
And finally, if you'd like to reach out to our team for any other inquiry, you can also submit a new request directly from this page! Simply click Submit new request, fill in the required details, and you'll be good to go. 🙌
If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.