What can we help you with?

Two-Factor Authentication

Two-Factor Authentication (TFA/2FA) is an extra layer of security that requires not only a password and username but also an extra piece of information in order to log in. On our platform, you have two options to log in to your account - either by a text sent to your mobile phone, or by using a code from an authentication app. The goal of TFA is to make it harder for potential intruders to gain access and steal your personal data or identity.

As users of our own product, we understand how important the security of your account is! 2FA is available for everyone and for each plan we offer. Only admins of the account can enable this feature.

 


Note: Two-Factor Authentication is not available for guests.

 

Enabling the 2FA for my account

In order to enable the 2FA for the first time in the account, you need to be an admin of this account. If you are, then follow these simple steps: 

  • Step 1

Click on your avatar located on the bottom left of your screen and select admin as below: 

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  • Step 2

Next, select security. In the bottom part part "Two-Factor Authentication", click on "enable two-factor authentication" 

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  • Step 3

In this step, you can choose your own preferred Two-Factor Authentication method - either to receive a text message to your mobile or by using an authentication app. 

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Once done, the 2FA will be active for your entire monday.com account. Each team member will then be asked to login using the 2FA. They can choose the method they prefer. We will cover both methods below so stay with us! 🙌

 

Activating 2FA via authentication app

If you select the option to log in via an authentication app (highly recommended!), you will need to scan the QR code initially, before receiving a one time password (OTP) to log in.

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The next time you log in you will simply need to enter the new automatically generated code that appears on the authentication app. Every 30 seconds the code will renew itself, so make sure to enter it quickly 😊

 

Tip: Some recommended authentication apps are Google Authentication or Duo Mobile. 
 
 

 

Activating 2FA via text message

If you select the option to login via text message, you will need to enter your phone number in order to set up the 2FA. A code will then be sent by text to your mobile phone to login.

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The next time you log in, you will need to enter the new code sent to your mobile via text.

There you go! You have officially set up Two-Factor Authentication for your entire account! 🎉

 

How to reset my 2FA? 

  • Resetting 2FA from the Admin Section

If you are an admin of the account you are able to change the 2FA method of your team members. This is very useful if your team members are experiencing issues with logging in via text message. 

To do so, go to your avatar, select "Admin", then select "Users". After finding the specific team member's name, click on the pencil icon at the end of the row. An option will appear to reset the team members's 2FA method, so that they can easily log in once again.

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  • Resetting 2FA from My Profile

Team members can reset their own 2FA method by navigating to their profile section.  There, they can decide which method they'd prefer to use, without nudging the admin of the account to do this for them.

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What will team members see on their account?

Once 2FA has been enabled by the Admin on the account, all team members will be prompted to select which 2FA method they'd prefer to use when logging in. As with the Admin, depending on which of the two options is chosen, team members will need to do a quick initial scan of the QR code, or they will need to enter their phone number to receive a code via text. 

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Tip: Admins can also enable Google Authentication and SAML for more advanced security measures.  

 

If you have any further questions please don't hesitate to reach out to our customer success team at [email protected] We are available for you 24/7!