Paying for a monday.com app is simple and secure through the monday apps marketplace. You can choose from different pricing tiers, manage billing details, and update or cancel subscriptions directly from your account — all in just a few clicks.

Follow this guide to understand the ins and outs of paying for apps available for use on monday.com.

Note: Installing and paying for apps can only be done by account admins. 

Free trials for monday apps

Many apps in our marketplace have free trials to start with so you can test out an app before committing to a subscription.

Some apps provide more advanced features that require payment. Additionally, some apps support billing directly through monday.com, so you can pay for the app and manage your subscription directly in your monday.com account without involving a third-party payment system.

Apps pricing

There are two types of plans each with different pricing models: feature-based and seat-based. 

1 Feature-based: Feature-based pricing breaks app functionality or consumption into different tiers. You can select your subscription tier based on your desired functionality or consumption level, so you won't need to pay for anything you don't need

For example, an app can offer up to 50 actions on the basic plan, 100 on the intermediate plan, 250 on the advanced plan, and 500 on the premium plan. You can then pick the plan that best suits your monthly needs!

2 Seat-based: Seat-based pricing breaks groups of permitted users into different tiers. You can select whichever tier best fits the number of seats your organization requires

For example, an app can offer up to 100 seats on the basic plan, 200 on the intermediate plan, 500 on the advanced plan, and unlimited on the premium plan. You can then decide how many seats you need and purchase the closest corresponding tier.

How to pay for an app

If an app supports billing through monday, first ensure the app is installed in your account. Then, complete the following steps: 

Click on the Manage button located in the top right corner of the apps marketplace. Click on the relevant app:

You will be taken to the app's page and redirected to the Billing tab. Here you'll be able to see the billing period and price. You will also be able to upgrade your plan as needed.

If you do choose to upgrade, click on the Upgrade plan button, and you'll be shown all of the options available for that particular app:

Choose a plan to your liking based on what works best for you and your team. Once you select a plan, click on Select plan.

Tip: Choose the yearly billing option to save up to 20% of the monthly billing price depending on the app.

Fill in your payment details and then click on Complete your purchase.

Note: For apps that don’t support billing through monday, you’ll need to contact the app partner to pay for the app and manage your subscription.

How to access billing history

For apps with billing directly through monday.com, you can access your billing history in the Billing tab. Do this by clicking on the Manage button at the top right corner of the monday marketplace screen:

Once the Manage screen has opened up, click on the three dot menu of the app's billing history you want to see, and then click on Billing:

You will then be redirected to the Billing section on the app's page where you will be able to see your billing history and manage your subscription.

Note: If an app does not support billing through monday, you will need to contact the app partner to access your billing history or invoices.

Managing the status of all app subscriptions

If you are managing a large amount of apps, you can review the status of each one in the Administration section. Click on the Apps in the left sidebar and then on the Installed apps tab.

Here you'll be able to see the Plan and Status of each app that is installed and you can stay on top of all of your apps' subscription statuses.

How to cancel subscription for a third-party app

1 Navigate to the app's Billing tab

2 Click on the three-dot menu located next to Use App on the top right corner of your screen

3 Select Cancel subscription from the dropdown menu

Your subscription will be cancelled at the end of your current billing cycle.

Note: If an app does not support billing through monday, you will need to contact the app partner to cancel your subscription.

How to transfer external app payments to monday billing

Some apps have transitioned from external third-party billing to billing within monday. Unfortunately, we cannot see any previous subscriptions you may have with a third-party app from our side.

If you’ve already paid for the app externally outside of monday, first contact the app partner, as we don't want you to be charged twice!

The app partner will give you detailed instructions on how to transition your payments from their external system to the monday.com platform.

Note: If the app does not support billing through monday, you will need to continue paying the app partner directly.

When to contact the app partner

As mentioned throughout this guide, there are a few instances where you will need to contact the partner of the app for further clarification if the app does not support billing through monday:

• To pay for the app and manage your subscription
• To access your billing history
• To cancel your subscription
• To consult regarding payment details for external apps that have transitioned to monday

Contacting an app partner is easily done straight from the app marketplace:

1 Navigate to the app whose developers you'd like to contact

2 Click the three-dot menu next to Use App (or See plans) and select Contact developer

This will automatically open an email to the app partner.

And that's it! With the help of apps, you can analyze and visualize your data in new, dynamic ways and collaborate more effectively across your organization. Expanding the capabilities of your work OS has never been easier! 

FAQs

How do I pay for a monday.com app?

You can pay for monday apps directly through the app’s Billing tab in the monday.com marketplace using a valid payment method.

Can I choose different pricing plans for monday apps?

Yes, many apps offer feature-based or seat-based pricing tiers, allowing you to select the plan that best fits your needs.

Where can I update my billing information for an app?

Go to the app’s Billing tab and update your payment details under the billing section.

How do I cancel a monday.com app subscription?

Navigate to the app’s Billing tab, click the three-dot menu next to Use App, and select Cancel subscription.

How do I contact a monday app’s developer about payments or billing issues?

Open the app in the marketplace, click the three-dot menu next to Use App or See plans, and select Contact developer.