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EU data residency

 

By default, the data on your account is stored in the United States, but we recently have made updates with respect to our default hosting locations. In addition to the US Data Region, we may store data within the EU Data Region. Both of these options are storage facilities that are operated by Amazon Web Services (AWS)

Let's take a look at some frequently asked questions and deep dive into all the details you need to know when considering your storage options.

 

Note:Storing data in monday.com EU Data Region is only available for Enterprise plans, or certain customers on standard/pro plans who signed up to monday.com after July 17, 2022. You can view your storage details in the admin section of your monday.com account as explained in the section below "Where is My Data Stored?"

 

What is a Data Region?

A Data Region is a geographical region where Customer Data (as defined below) is physically stored. 

 

What type of data is stored there?

Account data refers to everything on your monday.com account, whether it is uploaded by you or controlled by monday.com. So which type of data is stored in what location?

  1. Customer Data: All data that is uploaded to your monday.com account by account members, including files, images, items, updates, etc., and is processed by monday.com on behalf of its customer. Customer Data will be stored either in the US or EU Data Region (depending what is applicable to your account - for more details see below).
  2. All data controlled by monday.com, including user credentials, profiles, usage analytics, metadata of automations, integrations, and monday Apps will be stored in our default Data Region in the United States. 
To learn more about the data we control and the data we process, please see our Privacy Policy and DPA respectively. 

 

Where is my data stored?

You can see where your data is hosted within the admin section of you monday.com account. 

To access it, click your profile picture, and then select "Admin". Once in the admin section, click the "General" tab, and you should see the region indicated under "Data residency" at the bottom of your screen, as shown below:

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Please note: only Enterprise customers on the EU Data Region will have their Customer Data solely physically hosted within the EU Data Region. This includes Sub-processors that we use to provide certain functionalities in our platform that will store your data in an EU Data Region. To view the sub-processors in use in the EU Data Region click here

 

Note:As monday.com headquarters is located in Israel, Customer Data will be also processed in Israel, which is deemed by the European Commission as affording an adequate level of data protection, in addition from such other locations as detailed right here

 

With respect to Standard/Pro plan customers on the EU Data Region - Customer Data (i.e. uploaded data) may also be processed in the United States. In this case, such transfers are subject to the Standard Contractual Clauses as authorized transfer mechanism in accordance with the GDPR. For more information - please refer to this page

Additional Data Regions are currently under review and will be announced in the future as they become relevant options. 

 

Tip: If you are interested in upgrading your account to the Enterprise plan, reach out to our sales team right here.

 

 

Can I change my Data Region?

Since the data is stored physically in a predetermined location, once an account is active and begins storing your data, it cannot be moved to an alternate location. If, however, you choose to switch to a different data storage location, you simply have to reach out to your local partner or Enterprise account manager, and they will create a new account that will store your data in the data center of your choice going forward. 

 

Does the Data Region affect how you use monday.com?

Data Region does not change the user experience of monday.com. However, there are a few features that are impacted when your data is stored in monday.com's EU Data Region.

 

We are working hard on enhancing these functionalities and hope to bring them to every account, regardless of the data region, very soon!

  • Templates - Some ready-made templates are facilitated in other regions, and are currently unavailable for use on accounts storing data in EU Data Region.

  • New features - There may be instances where we perform a gradual rollout of a new feature or functionality in phases. The feature or functionality is often first released to a certain percentage of accounts or to accounts in certain locations or data regions. This means that depending on your location or data region, you may not receive new features in the early stages of new feature deployment.  

  • Files - Uploaded files are processed within our EU Data Region. However, preview of such files are disabled for EU Enterprise accounts (since currently we perform such service using a sub-processor in the US Data Region), with the exception of preview of PDF-files which is performed by monday.com in the EU Data Region.

 

If you have any questions, please reach out to our team by using our contact form. We're available 24/7 and happy to help!

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