By default, the data on your account is stored in the United States, but we recently have made updates with respect to our default hosting locations. In addition to the US Data Region, we may store data within the EU Data Region. Both of these options are storage facilities that are operated by Amazon Web Services (AWS).
Let's take a look at some frequently asked questions and deep dive into all the details you need to know when considering your storage options.
A Data Region is a geographical region where Customer Data (as defined below) is physically stored.
- Customer Data: All data that is uploaded to your monday.com account by account members, including files, images, items, updates, etc., and is processed by monday.com on behalf of its customer. Customer Data will be stored either in the US or EU Data Region (depending what is applicable to your account - for more details see below).
- All data controlled by monday.com, including user credentials, profiles, usage analytics, metadata of automations, integrations, and monday Apps will be stored in our default Data Region in the United States.
You can see where your data is hosted within the admin section of you monday.com account.
To access it, click your profile picture, and then select "Admin". Once in the admin section, click the "General" tab, and you should see the region indicated under "Data residency" at the bottom of your screen, as shown below:
Please note: only Enterprise customers on the EU Data Region will have their Customer Data solely physically hosted within the EU Data Region. This includes Sub-processors that we use to provide certain functionalities in our platform that will store your data in an EU Data Region. To view the sub-processors in use in the EU Data Region click here.
With respect to Standard/Pro plan customers on the EU Data Region - Customer Data (i.e. uploaded data) may also be processed in the United States. In this case, such transfers are subject to the Standard Contractual Clauses as authorized transfer mechanism in accordance with the GDPR. For more information - please refer to this page.
Additional Data Regions are currently under review and will be announced in the future as they become relevant options.
Since the data is stored physically in a predetermined location, once an account is active and begins storing your data, it cannot be moved to an alternate location. If, however, you choose to switch to a different data storage location, you simply have to reach out to your local partner or Enterprise account manager, and they will create a new account that will store your data in the data center of your choice going forward.
Does the Data Region affect how you use monday.com?
We are working hard on enhancing these functionalities and hope to bring them to every account, regardless of the data region, very soon!
Templates - Some ready-made templates are facilitated in other regions, and are currently unavailable for use on accounts storing data in EU Data Region.
New features - There may be instances where we perform a gradual rollout of a new feature or functionality in phases. The feature or functionality is often first released to a certain percentage of accounts or to accounts in certain locations or data regions. This means that depending on your location or data region, you may not receive new features in the early stages of new feature deployment.
Files - Uploaded files are processed within our EU Data Region. However, preview of such files are disabled for EU Enterprise accounts (since currently we perform such service using a sub-processor in the US Data Region), with the exception of preview of PDF-files which is performed by monday.com in the EU Data Region.
If you have any questions, please reach out to our team by using our contact form. We're available 24/7 and happy to help!