Were you working on your board while using the Gmail Integration and you received an error message that read "The connection to your Gmail account has been deactivated."?

Don't worry! Here's a guide on how to resolve it.

 

What does this error message mean?

This error means the connection between your monday.com account and Gmail was disabled and you now need to recreate this connection.

How to resolve the error  

If you're using the Gmail integration, click on the Integrate button located on the upper right of your screen. Once in the center, select Board automations. 

Next, click on the three-dot menu next to one of your Gmail integration templates and then click on Edit to the right of the connected email address.

 

Then, from the following screen, click on Use another account and then proceed to reconnect your Gmail account in order to reset the integration.

 

 

Changing connections

If you wish to override any previous connections, follow these instructions to revoke access for other monday.com users and accounts from the desired Gmail account:

When logged into Gmail, go to https://myaccount.google.com/permissions

Scroll down and click "Manage third-party access." Click on monday.com and then click the blue "Remove Access" button

After revoking access, you can follow the instructions in this article to reconnect the Gmail Integration.

If you are using the Emails & Activities app and you wish to receive further instruction on setting up a connection with the app, please visit the "Error while connecting" section of the Emails & Activities article.

 

Help with integration issues

Sending mass emails

If you're trying to send a mass email and your integration isn't working, you may have exceeded the limitations set by Google. To learn more about these limitations, please check out our Gmail Integration Limitations article.

 

Refreshing your connection

If you aren't sending a mass email and your integration is not working, please try to recreate the connection. To do so, click on the Integrate button located on the upper right of your board. Once in the Automations Center, select Connections. Next, click on the three-dot menu on the account that you want to manage and select "Reconnect" from the dropdown menu:

 

Next, click on Use another account:

 

From there, you will be able to recreate the connection. This should solve the issue, but if not, check out the unsync below.

 

Unsync the integration

 

 

Check whether you have auto-forwarding or a filter on your inbox

If you're still having trouble, check whether you have auto-forwarding on or if you have a filter on your inbox that automatically sorts your incoming emails into folders. If so, try turning these settings off and see if the integration works for you.

 

Email automation loop

When sending an email from within monday, an update within your board will be created automatically. Therefore, if you have set up an automation such as "when update is created, send email to someone", an automation loop will occur. The email being sent out will automatically create an update on the item within your board, which will in turn trigger the automation template. 

 

 

In order to end the automation loop, the automation template needs to be deactivated from within the automation center. Select Board automations from the top of the automation center, locate the automation template that is causing the loop, and toggle to Off. 

 

 

If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.