If you're having trouble logging in to your account, don't worry! We're here to help.
There are a few things that might be happening:
- You have multiple accounts/account URLs
- You're using the wrong email address
- You forgot your password
- Your user or account was deactivated
- You don't have access to your phone and two-factor authentication is enabled
Here are four steps you can take to troubleshoot.
Check the URL
Every monday.com account has a unique URL. If you signed up for multiple monday.com accounts, it is possible that you are using the right email address and password but signing in to the wrong account. Because you can sign up for multiple accounts with the same email address, it's also possible that you have multiple accounts and don't know it.
Solution: Check the URL to make sure you are logging in to the correct account. If you don't remember the URL for your account, check your email for communication regarding your account and/or initial sign up. Navigate to the sign in page from the link(s) in that email.
If your browser continually redirects to a particular monday.com URL and you would like to sign in to a different account under a different URL, click "Login to another account" as shown below.
Check your email address
Occasionally, we find that someone is attempting to sign in to their account using the incorrect email address.
Solution: Try logging in with other email addresses you might have used. We've all forgotten our logins now and then. It might be as simple as that! If you have multiple email addresses redirecting to one inbox, be sure to try each of those email addresses.
Reset your password
If the account URL is correct, and you're sure you are using the correct email address, you might have forgotten your password. No problem!
Solution: Click the "Forgot your password?" link to start the password reset process. For more details on resetting your password, click here.
Contact your admin
If you've figured out all of your login credentials, and you're still unable to login, your user or your account may be deactivated.
In that case, you may see a red banner at the top of your screen with the message: User is inactive. Please contact your account admin.
Or you might see a large graphic notifying you that the account was closed:
Solution: If you see either of these messages, you must contact your account admin for assistance. If your user was deactivated, any admin on the account can reactivate you. If your account was closed, only an admin can reopen the account.
Solution: The account admin can reset your 2FA method on your behalf in order to help you log back into your account. They can do this by clicking on their profile picture in the bottom left corner of the screen, selecting "Administration" and then "Users".
After locating your name, they can click on the three-dot menu to the far right and select "Reset Two-Factor Authentication" as shown below:
After your account admin clicks on this, you'll be able to set up your two-factor authentication from scratch the next time that you try to log in!
If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.