2 min read

Guide

Whether you're a member, guest, or viewer, we've prepared a few troubleshooting steps to try if you're having trouble logging in to your account. 

There are a few things that might be happening: 

• You have multiple accounts/account URLs
• You're using the wrong email address
• You forgot your password
• Your user or account was deactivated
• You don't have access to your phone and Two-Factor Authentication is enabled

Here are four steps you can take to troubleshoot.

Check the URL

Every monday.com account has a unique URL. If you signed up for multiple monday.com accounts, it is possible that you are using the right email address and password but signing in to the wrong account. Because you can sign up for multiple accounts with the same email address, it's also possible that you have multiple accounts and don't know it.

Steps: Check the URL youre logging in to

1. Check the URL in your browsers address bar to confirm youre logging in to the correct monday.com account.
2. If you dont remember your account URL, check your email for communication regarding your account and/or initial sign up.
3. Open the sign in page from the link(s) in that email.
4. If your browser continually redirects to a particular monday.com URL and you would like to sign in to a different account under a different URL, click Login to another account.

Check your email address

Occasionally, we find that someone is attempting to sign in to their account using the incorrect email address.

Steps: Try a different email address

1. Try logging in with other email addresses you might have used.
2. If you have multiple email addresses redirecting to one inbox, try each of those email addresses.

Reset your password

If the account URL is correct, and you're sure you are using the correct email address, you might have forgotten your password.

Steps: Reset your password

1. Click Forgot your password? on the login page.
2. Follow the password reset prompts.

For more details on resetting your password, click here. This article explains how the password reset flow works and what to do if you dont receive the reset email.

Contact your admin

If you've figured out all of your login credentials, and you're still unable to log in, your user or your account may be deactivated.

In that case, you may see a red banner at the top of your screen with the message: "User is inactive. Please contact your account admin."

Steps: Get access restored by an admin

1. Contact your account admin for assistance.
2. Your account may have been deactivated. Ask an admin to check. Then, ask any admin on the account to reactivate you.
3. Your account may have been closed. Ask an admin to check. Then, ask an admin to reopen the account for you.

Steps: Reset Two-Factor Authentication (admin)

1. Click your profile picture in the top right-hand corner of the screen.
2. Select Administration.
3. Select Users.
4. Locate the users name.
5. Click the three-dot menu to the far right of the users row.
6. Select Reset Two-Factor Authentication.