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monday AI portfolio uses a shared pricing model powered by AI credits.

Under this model, monday AI work platform customers must purchase both seats and AI credits as part of their setup, with seats covering the people using the platform and AI credits covering supported AI usage.

This article explains which AI capabilities are included in the model, how AI credits are included in your purchase, and how usage is measured across supported AI capabilities. You can also visit the pricing page to see how this model appears during purchase.

Attention: This article applies to customers who joined the monday Work Platform on or after May 6, 2026, and were offered to purchase seats and AI credits. This pricing model applies to the monday AI work platform only and does not affect monday CRM, monday dev, or monday service (with an exception for free monday vibe apps, for more details, see table below). If you signed up prior to May 6, 2026, or if you joined later but wish to transition your full experience to credit-based consumption, contact our support team or your dedicated Account Team for assistance.

The idea behind the model

monday AI portfolio continues to grow across the platform, and the pricing model is evolving with it. AI credits give you one unified way to use the full monday AI portfolio, with no complex add-on purchases. In this model, people use seats to work in the platform, while AI capabilities use credits based on usage.

One model across all AI capabilities: AI credits apply across the monday AI portfolio, so your team can get the most out of monday AI without evaluating or purchasing separate add-ons. You get the full AI platform experience, and credits measure the AI usage behind it.
Aligned with how AI is priced across the industry: A credit-based model reflects how leading platforms package and measure AI usage, giving you a straightforward way to plan and manage AI spend.
Simpler to manage: With one shared pool of credits across all supported AI capabilities, everything is measured in one place, giving admins visibility and control over how AI is being used across the account.
Scale based on how much AI you use: You can start with the minimum credit amount for your tier and increase your usage as your team adopts more AI capabilities, without changing your seat count or restructuring your plan.

How AI credits are included in your purchase

For customers who sign up to monday starting May 6, 2026, AI credits are included in the purchase flow from the start.

This means that when you purchase a monday AI work platform plan, AI credits must be purchased as part of your setup. In this model, seats cover the people using the platform, while AI credits cover supported AI usage.

The minimum AI credit quantity depends on your selected tier:

Basic: 1,000 AI credits per month
Standard: 2,000 AI credits per month
Pro: 3,000 AI credits per month
Enterprise: Contact our sales team for details

If you use up your AI credits before the end of your billing cycle, you can upgrade to the next AI credit bucket without changing your seat count. To do this, contact our support team or your Account Team.

Note: Some customers may receive discounted introductory pricing when AI credits are part of the purchase. This pricing is based on the selected tier and the minimum AI credit quantity associated with it.

Visit the pricing page for the purchasing flow and plan details.

Tip: Enterprise customers can contact their Account Team to unlock promotional rates on the AI Transformation Package. Limited-Time Offer.

Which AI capabilities are included in the model

The pricing model applies across multiple monday AI capabilities that are powered by AI credits.

These capabilities include AI Notetaker, AI blocks, monday sidekick, monday agents, monday vibe, and AI workflows.

Each capability uses AI credits differently depending on the type of usage involved.

AI credits consumption model

The table below shows how AI credits are used across supported monday AI capabilities under the pricing model:

Note: Credit usage is subject to change. AI features are available for all paying accounts, and are not available for free or non-paying NGO Pro accounts.

Offering	AI credits consumption	Notes
monday agents	Credit consumption varies based on task complexity: Simple (~10–50 credits), Intermediate (~50–150 credits), Complex (~150–250 credits), Extra complex (~250+ credits). Each agent run may include multiple tasks depending on the prompt.	Credit consumption for monday agents starts on June 8, 2026, for Pro plans and below. Enterprise plans are currently exempt, and will transition to credit-based usage at a later date.
monday vibe	Based on the model selected: Gemini Flash (~10–20 credits), Claude Sonnet (~30–50 credits), Claude Opus (~50–500 credits) per message. Actual credit consumption may vary depending on the complexity of the message and the prompt.	In addition, customers who purchase AI credits receive free live Vibe apps based on their plan: Basic: 1 live app, Standard: 2 live apps, Pro: 3 live apps, Enterprise: 5 live apps. Note: this also applies to monday dev, CRM, and monday service.
AI Notetaker	120 credits per hour	Usage is measured by Notetaker minutes.
monday sidekick messages		monday sidekick currently does not consume credits, but it will be monetized in the future.
monday sidekick image generation		monday sidekick currently does not consume credits, but it will be monetized in the future.
AI workflows	8 credits per AI-powered workflow run.	Usage is measured per AI-powered run.
AI blocks	8 credits per action.	All actions carried out on the same item within a 24-hour period are counted once. Items and subitems are treated as separate entities for credit consumption. Actions performed on subitems are counted independently, and each subitem uses its own credits.

Tip: This article covers the pricing model for supported monday AI capabilities. For a full breakdown, see the AI Feature Catalog.

Manage AI usage with AI governance

Admins can use AI governance in the administration section to monitor AI credit usage, review which features are driving consumption, and set usage limits across the account.

On the Enterprise plan, admins can also use the AI permissions tab to manage more detailed access to supported AI features, including which account roles can use them.

As your account approaches its AI credit limit, notifications are triggered at 80% and 100% of usage. This gives your team visibility and time to take action before additional AI usage may be restricted. To help avoid disruption, some of your AI capabilities will continue running for a short period after the limit is reached, giving you time to top up your credits before any usage is paused.

FAQs

Do I need to purchase AI credits, or are they included for free?

For customers who sign up to the monday AI work platform starting May 6, 2026, AI credits must be purchased alongside seats. They are not included for free. The purchase includes both seats and AI credits as required components of your plan.

Which monday AI capabilities use AI credits?

Supported capabilities include AI Notetaker, AI blocks, monday sidekick, monday agents, monday vibe, and AI workflows.

How many AI credits are required with each tier?

The minimum monthly AI credit amount is 1,000 for Basic, 2,000 for Standard, and 3,000 for Pro. When purchasing, you can select a higher credit amount depending on your tier. Standard offers 2,000, 4,000, or 8,000 credits per month. Pro offers 3,000, 4,000, 8,000, or 20,000 credits per month. For Enterprise, contact our sales team for details.

Can existing customers move to this AI credits model?

Yes. Existing customers may also choose to move to this pricing model by contacting our support team or your Account Team.

What happens when my account approaches its AI credit limit?

As your account approaches its AI credit limit, notifications are triggered at 80% and 100% of usage. This gives your team visibility and time to take action before additional AI usage may be restricted. If you need more credits, you can contact our support team or your Account Team to upgrade to the next AI credit bucket.

If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.