"My Tickets" lets requesters track and manage their support tickets in real-time—all from the Customer Portal. Easily comment and reply directly to your tickets, keeping everything organized in one place. Automatic ticket status updates will keep you informed, speeding up resolution without relying on external communication channels.

 

Submit a ticket

You can submit a ticket through multiple channels, such as sending an email or filling out a WorkForm. 

The easiest way to open a ticket is directly through the Customer Portal by filling out a WorkForm, as we did in the example below:

 

Track your requests

The "My Tickets" section in the Customer Portal provides a centralized view of your open support requests. Once a ticket is submitted, you can easily navigate to this section to track its progress and communicate with the assigned support agent.

To access "My Tickets", open your company's Customer Portal and click the "My Tickets" icon at the top-right corner of the screen. This section shows the number of tickets you have open and offers a personal view tailored to your submitted requests.

 

Hover over the icon to access specific tickets or click "See all" for a complete overview.

 

Communicate on your tickets 

Each ticket in the "My Tickets" section displays key details such as the ticket name, current status, creator, assignee, and creation date. If you need to respond or ask a follow-up question, open the relevant ticket and add a comment directly to it. 

As your ticket's status changes or an agent replies, you'll receive an email notification:

 

Try it out: "My Tickets" is a great tool for staying connected with your internal teams and resolving requests faster.

 

 

If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.