If your subscription renewal or one-time charge fails, you can resolve it from the Invoices tab. Each failed invoice shows the reason and the next step to take.

Check the reason for the failed payment

1 Click your Profile picture, then select Admins

2 Click on the Billing section

3 Open the Invoices tab

In the Status column, look for Payment failed. Hover over Payment failed to see an explanation of why the charge failed (for example, insufficient funds, an expired or restricted card, or a bank decline):

In the Actions column, select Resolve payment to open the details.

Retry the payment

Follow these steps to retry a failed payment.

Steps: Retry a failed payment

1. In the Actions column, select Resolve payment.
2. Select Retry payment.

When the retry succeeds, the invoice status changes to Paid and your account returns to normal.

Update your payment method

Follow these steps to update your payment method. 

Steps: Update your payment method from a failed invoice

1. In the Actions column, select Resolve payment.
2. Select Update payment method.
3. Add a new card.
4. Select Update and retry payment.

If you still cannot resolve the payment

After the payment is resolved

Once paid, the invoice status changes to Paid, and any renewal warning disappears. You can download the invoice anytime from the Invoices tab using Download in the Actions column.

What additional troubleshooting steps can I take?

• If the steps above do not fix the issue, first make sure your payment method is supported. monday.com accepts most major credit cards and PayPal; see this article for details.
• If the transaction was blocked or flagged, ask your bank or card issuer to allow the charge. Then return to the failed invoice and select Resolve payment (and Retry payment if available).
• You can also try a different payment method. Add a new card from the Resolve payment window or change it from Billing under Payment method.