If your subscription renewal or one-time charge fails, you can resolve it from the Invoices tab. Each failed invoice shows the reason and the next step to take.

Check the reason for the failed payment

1 Click your Profile picture, then select Administration

2 Click on the Billing section

3 Open the Invoices tab

In the Status column, look for Payment failed. By hovering over, you'll see an explanation as to why the charge failed (for example, insufficient funds, an expired or restricted card, or a bank decline):

In the Actions column, select Resolve payment to open the details.

Retry the payment 

If the issue is temporary, you will see a Retry payment button. Select it to try the charge again with your current payment method. When the retry succeeds, the invoice status changes to Paid and your account returns to normal.

Update your payment method

If the card is expired, blocked, or restricted (or if Retry payment is unavailable), select Update payment method:

Add a new card and select Update and retry payment to proceed.

If you still cannot resolve the payment

If you've reached the retry limit or the window says we could not process the charge, contact support so we can help further or update your payment method.

After the payment is resolved

Once paid, the invoice status changes to Paid, and any renewal warning disappears. You can download the invoice anytime from the Invoices tab using Download in the Actions column.

Additional troubleshooting

• If the steps above do not fix the issue, first make sure your payment method is supported. monday.com accepts most major credit cards and PayPal; see this article for details.
• If the transaction was blocked or flagged, ask your bank or card issuer to allow the charge. Then return to the failed invoice and select Resolve payment (and Retry payment if available).
• You can also try a different payment method. Add a new card from the Resolve payment window or change it from Billing under Payment method.