Who can use this feature

Admins

When your account runs out of AI credits, you can buy more and get your team back to work before the billing cycle ends. Credits power AI offerings across monday, such as monday agents, monday sidekick, AI Workflows, monday vibe, and AI Notetaker.

Ways to buy AI credits

• First purchase: Buy your first credit package when your free credits run out.
• Top-up: A one-time purchase of extra credits for the current billing cycle.
• Credit package upgrade: Raises the credits you get every month.

Where to buy AI credits

When your credits run low or run out, a banner appears with a Buy more credits button. Select it to start any of the purchases below. You can also go to AI governance > Credit Usage in the admin section and select Buy more credits.

Buy your first AI credits

When you use up your free AI credits, you can buy your first credit package right inside monday.

1In the pop-up, choose a package under Choose a credit package, then select Purchase. The pop-up lists the AI features the credits power and how many credits you get every month.

2Review your order on the Confirm subscription change screen, then select Confirm and pay. If your account pays by wire, this step also includes a notice confirming that you will pay by wire.

3When You’re upgraded! appears, select Close.

Buy a one-time AI credit top-up

A top-up is a one-time purchase of extra AI credits. The credits are added to your account and can be used for the rest of the current billing cycle. Your credit package stays the same. Top-ups are available to accounts that have already purchased an AI offering.

Use a top-up for a one-time spike in AI usage, such as a busy month. If your team needs more credits every month, upgrade your credit package instead. The same pop-up shows both options.

1In the Add AI credits to keep growing pop-up, select Need more credits this month? to open the one-time top-up option.

2Choose the number of credits from the dropdown, then select Buy once.

3Review your purchase, then select Confirm and pay. To use a different card, select Change card. If your account pays by wire, this step also includes a notice confirming that you will pay by wire.

4Wait while the purchase is processed. When Credits added successfully appears, select Got it.

Upgrade your credit package

Upgrading raises the credits you get every month, and the new package applies right away.

1In the Add AI credits to keep growing pop-up, choose a credit amount from the dropdown under Upgrade your credit package, then select Upgrade.

2Review your order. The screen shows your current package next to the new one and the amount due today.

3Confirm the purchase.

If you pay by credit card, check your payment method on the Confirm subscription change screen. To use a different one, select Change. Then select Confirm and pay.

If you pay by wire, read the notice confirming your wire payment, then select Confirm order.

4When You’re upgraded! appears, select Close. If your account pays by wire, your credits are available within a few minutes of confirming your order.

FAQs

How do I buy more AI credits in monday.com?

Admins can select Buy more credits from the banner or the Credit Usage page, then choose a credit package or a one-time top-up.

What is an AI credit top-up in monday.com?

A top-up is a one-time purchase of extra AI credits that you can use for the rest of your current billing cycle.

Should I buy a top-up or upgrade my credit package?

Buy a top-up for a one-time spike in usage. Upgrade your credit package if your team needs more credits every month.

Who can buy a top-up, and why don’t I see the option?

Admins on accounts that have already purchased an AI offering can buy top-ups. In some cases, credit purchases are handled by your account team. If you don’t see the option, contact your account team.