3 min read

Guide

Are you having trouble with monday.com? We know how frustrating it can be when you run into unexpected behavior. Read through the following options to find the support you need.

If you are:

• experiencing an issue while using monday.com in the desktop app, visit this article.
• experiencing an issue with integrations or automations, contact us via chat. 
• using a web browser and a board or item will not load, check out this article.
• using a web browser and experiencing any other issue, please read on. Our support team has outlined a few simple steps for you to try.

Step 1: Try Incognito

Try incognito or private browsing

The first step is to try an incognito or private browsing session.

Seems like an odd step, right? Allow us to explain! An Incognito window allows you to browse privately. Other people who use your device won’t see your activity. Incognito browsers achieve this by creating a temporary session separate from your usual browser activity, then deleting any cookies associated with that session. An incognito session is not impacted by your usual cookies, cache, etc. This means that an Incognito window is a handy way to check whether local cookies are causing your issues with monday.com. It's also a great way to check whether any browser extensions or cache issues are causing the problem.

Here are quick instructions for opening an Incognito tab in a few commonly used browsers.

Google Chrome

The easiest way to open an Incognito window is with a keyboard shortcut combination. 

1. First, make sure you're in a Chrome window. 
2. On Windows, you can use Ctrl-Shift-N. 
3. On a Mac, you can use Command-Shift-N.
4. Take the same steps in your account to attempt to reproduce the issue.

Mozilla Firefox

In Firefox, Incognito mode is called Private Browsing. You can open Private Browsing using a keyboard shortcut. 

1. First, make sure you're in a Firefox window. 
2. If you're on Windows, use: Ctrl-Shift-P. 
3. If you're on a Mac, use: Command-Shift-P.
4. Take the same steps in your account to attempt to reproduce the issue.

Microsoft Edge

In Edge, Incognito mode is called InPrivate. You can open an InPrivate browser tab using a keyboard shortcut. 

1. First, make sure you're in an Edge window. 
2. For Windows, use Ctrl+Shift+N. 
3. For a Mac, use: Command-Shift-N.
4. Take the same steps in your account to attempt to reproduce the issue.

If the shortcuts aren't working for you and you'd like a slower (but more visual) way to open a private browsing window, check out the instructions on Computerworld.

If incognito or private browsing resolves the issue

If using an Incognito/Private browsing window resolves the issue, continue with the steps below to remove or disable browser extensions.

Steps: Remove or disable browser extensions

1. Disable your browser extensions.
2. Reload monday.com in a regular (non-Incognito/Private) browser window.
3. Check whether the issue is resolved.

If incognito or private browsing does not resolve the issue

If the issue still happens in Incognito/Private browsing, skip to Step 2: Check your speed.

Step 2: Check your speed

The next step is to check your internet speed. For the best experience, we recommend a download speed of at least 5 MBPS. If your download speed is 5 MBPS or higher and you're still experiencing issues, proceed to Step 4.

If you're not sure what your internet speed is, use an online speed test to measure your download speed.

Step 3: Check your browser

It's possible that your browser is causing the issue.

Steps: Try a different browser

1. Open monday.com in a different web browser.
2. Check whether the issue still happens.

We highly recommend using the latest version of Google Chrome for the best experience with monday.com. The platform also works well in the latest version of Firefox. If you prefer, you can use the latest version of Safari or Microsoft Edge.

Steps: Check your browser version

1. Update your browser to the latest version.
2. Check whether your browser is up to date on this website.

This website shows your current browser name and version so you can confirm whether you're running the latest version.

If the issue still happens, continue to Step 4: Restart your computer.

Step 4: Restart your computer

Steps: Restart your computer

1. Shut down all active browser windows.
2. Restart your computer or device.
3. Open monday.com again.

If the issue still happens after restarting, continue to the FAQs below.

Step 5: Chat with us

Still not working? We've got you covered. Start a live chat with Tim so that we can help you resolve the issue.

To begin a live chat, click the ? icon in the top right-hand corner of the page. From there, you can choose Chat with Tim.  

We're looking forward to helping you!