Troubleshoot: Board or item will not load

4 min read

Guide

Are you having trouble with monday.com? We know how frustrating it can be when you run into unexpected behavior. Read through the following options to find the support you need.

If you are:

experiencing an issue while using monday.com in the desktop app, visit this article.
experiencing an issue with integrations or automations, fill out our contact form.
using a web browser and a board or item will not load, please read on. Our support team has outlined a few simple steps for you to try.
using a web browser and experiencing any other issue, take a look at this article.

Step 1: Try Incognito

Try replicating the issue in an Incognito window.

Seems like an odd step, right? Allow us to explain! An Incognito window allows you to browse privately. Other people who use your device won’t see your activity. Incognito browsers achieve this by creating a temporary session separate from your usual browser activity and then deleting any cookies associated with this unique session. An incognito session is not impacted by your usual cookies, cache, etc. This means that an incognito window is a handy way to check whether local cookies are causing your issues with monday.com. It's also a great way to check whether any browser extensions or cache issues are causing the problem.

Here are quick instructions on how to open an Incognito browser tab in a few commonly used browsers.

Google Chrome

The easiest way to open an Incognito window is with a keyboard shortcut combination. First, make sure you're in a Chrome window. On Windows, you can use Ctrl-Shift-N. On a Mac, you can use Command-Shift-N.

Mozilla Firefox

Incognito mode in Firefox is called Private Browsing. You can open Private Browsing using a keyboard shortcut. First, make sure you're in a Firefox window. If you're on Windows, use: Ctrl-Shift-P. If you're on a Mac, use: Command-Shift-P.

Microsoft Edge

Incognito mode in Edge is called InPrivate. You can open an InPrivate browser tab using a keyboard shortcut. First, make sure you're in an Edge window. For Windows, use the combination of Ctrl-Shift-N. For a Mac, use: Command-Shift-N.

If the shortcuts aren't working for you and you'd like a slower (but more visual) way to open a private browsing window, check out the instructions on Computerworld.

If using an incognito window resolves the issue, try clearing your cache or removing extensions. If it does not resolve the issue, move on to Step 2.

Step 2: Restart your computer

This is the final check before reaching out to us. Shut down all active browser windows and restart your computer or device. Then load the site again and give it a try!

If it still doesn't work, proceed to the next step.