Adding the Jira integration

To add an Integration, go to the board you want to create an Integration for and click on the Integrate button, located on the upper right of your screen as below:

When the Automation center opens up, look for the Jira Server + Data Center integration banner:

Once you click on the integration banner you will find the template the integration offers:

Select the template you wish to create. After clicking on one of the templates you will be asked to connect with your Jira Account. 

Note: Please note that you must be a JIRA admin with global permission on the account for this integration to work.

 

These are the steps to follow to get your credentials. 

• Username: Navigate to your Jira--> your profile--> and copy your user name.

• Password: Enter the password for your Jira account
• Base URL: Navigate to your Jira-->Administration--> System--> and copy the address under Base URL. 

Congrats! 🎉  You are connected to your Jira account. Let's boost things up! 

Note: To set the integration you'll have to unblock the IP addresses listed right here from your firewall.  You will also need to unblock your monday.com domain. For example: youraccount.monday.com

 

 

 

Step 4

Once the account is connected, you can customize your template any way you want with the applicable fields:

You can also set a reminder if you want to update your team members with a summary of an issue in your projects in Jira:

Is my data encrypted?

As long as you're using HTTPS (SSL) with a valid trusted certificate, your data will be encrypted in transit.

Supported fields for mapping

• The following fields are supported for mapping the integration from JIRA to monday.com: issue key, issue type, project, string, priority, user, status, radio button, resolution, number, watches, time, date, progress, story points, and votes. 
  • If using "epic link (name)", please note that it is supported in all issue types excluding "epic" and "issue (any)". To get the "epic name" on "epic" issue types select "summary".
• All JIRA custom fields can be mapped into a status column in monday.com, as long as the custom field type is one that is supported (see above). 
• The following fields are supported for mapping the integration from monday.com to JIRA (the reverse of the above): string, priority, radio button, number, datetime, and date.

Note: At the moment, team-managed projects (formerly called "next-generation projects") are not supported. 

Pulling in the assignee

Contact permissions

If you want to pull a person into the Assignee column on monday.com, you need to change Contact permissions in Jira to Anyone for each individual. To change the contact permissions, enter your Jira account, click on your avatar and choose Account Settings.

Then, select Profile and visibility:

Scroll down to Contact and next to your email address, choose Anyone:

Populating the Assignee column

To properly populate the Assignee column, the email address for the individual on monday.com must be the same as the email address for the individual in Jira.

If the email address is not public in Jira, then the Jira display name will be used instead of the email address to find a match on monday.com for the "Assignee". For this to work, the display name on monday.com needs to be the same as the display name in Jira.

If there are two users with the same display name on monday.com and in Jira, the "Assignee" column will populate with both people.

Creating a two-way sync

A two-way sync occurs when data is being both pushed from monday.com into Jira and pulled from Jira into monday.com. This makes it so that your data matches in both platforms and remains up-to-date.

To create a two-way sync, you'll need to set up two templates. The first is When an issue is created in this project, create an item and sync future changes from Jira.

The second is the following template: When an item is created or updated, create an issue in this project of this type with these fields, and sync all future changes from this board.

To set up the second template, choose the correct project. In this case, we're going to use KB Iteration Planning. For the type, we're also going to choose Task.

After choosing your project and type, select these fields to begin mapping. 

With this template, when we’re mapping, the fields to the left are Jira data fields rather than the names of your monday.com columns. Here you’re mapping monday.com columns into Jira.

Once you finish mapping and click the Create Automation button, your two-way sync is ready to go!

Note: In Jira, there are certain field types that are required for an issue type. For this template to work, the fields required in Jira for your chosen issue type must be mapped in your monday.com integration. If those required fields are left blank, the integration will not work. There will not be an error message to indicate that the integration hasn't worked. The Jira admin can set the required fields within Jira. 

Error during setup

If you receive an error message during the setup of this integration, there are a few things to check:

• Check that the base URL you're entering during setup has a protocol, either HTTPS or HTTP. 
• Check that your SSL certificate is not invalid or self-signed. Atlassian recommends that you only use self-signed certificates for development and testing purposes. Your certificate must be a certified certificate. If you need a certified certificate, you can use CAcert, a certificate authority that grants certificates for free. Other options are VeriSign, Thawte, etc.

More assistance

If you need help building custom integrations, we also have an option for paid assistance through our network of certified monday.com partners. If you're interested, please fill out this form and someone will be in touch shortly!