Do you use PagerDuty for emergency notifications and need a way to track it in your monday.com account? Integrate your PagerDuty account directly with monday.com to automate your workflow!
Adding the PagerDuty integration
To add an Integration, go to the board you want to create it for and click on the Integrate button on the upper right of your screen as below:
When you reach the Automation center, look for the PagerDuty integration banner:
Once you click on the integration banner, you'll see the available templates:
Once you choose the template you want to use, you will need to connect your monday.com account with your PagerDuty account:
You'll now need to enter your PagerDuty API Token, which you can generate from your PagerDuty account.
How to create a PagerDuty API token
When in PagerDuty, click on Integrations on the navigation bar and then click on API Access Keys:
Once you reach this page, click on Create new API Key:
Enter an API Key description and then your API Key will be generated:
Paste the API Key into the monday integration Connect page, and you'll be done connecting the integration:
Now comes the fun! Click on each underlined item to customize the integration template. First, you'll need to select which PagerDuty service you want to create an item from:
You can now fully customize which data to pull from PagerDuty into monday.com columns! The columns will be based on which columns are on your board—feel free to customize them according to your workflow:
Once you've got integrations set for all of your incidents and groups set for all of your services, your PagerDuty board will be complete.
Supported fields for mapping from PagerDuty to monday.com
The following fields are supported for mapping between PagerDuty and monday.com: incident status, incident urgency, incident assignee, incident title, incident description, incident creation date, incident key, incident service, incident number, name, text, numeric, integration data, date and user email.
How to delete the integration
You can turn off and/or delete your integration in the Board automation tab of the Automation center:
To turn the integration on or off without deleting it, you can use the toggle to switch between on and off.
To delete the integration, click on the three dot menu on the right and then click on Delete integration.
You can also use any of the other options available on the dropdown menu.
More assistance
If you need help building custom integrations, we also have an option for paid assistance through our network of certified monday.com partners. You can consult and hire their services directly through our professional services online store.
If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.
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