Zendesk Integration

3 min read

Feature

Zendesk is a ticketing platform that helps you improve relationships with customers and provide them with a seamless experience of ticketing and chat personal suit. Now, with our Zendesk integration, you can connect your support team to your product, engineering, and sales teams and streamline valuable user requests to your entire company.

Note: In order to set up this integration you must be an admin on the Zendesk account and have a Zendesk subscription of Team or higher (Zendesk does not support integrations on its Essential plan)

Adding the Zendesk integration

To add an Integration, go to the board you want to create an Integration for and click on the Integrate button, located on the upper right of your screen as seen below: Group 64 - 2024-11-18T180940.046.png

Once you reach the Automation center, find the Zendesk integration banner, and once you click on it, you'll see all the templates offered. Screenshot 2024-11-18 at 18.11.10 1.png

Connecting a Zendesk account

Once you click on the template you want to use, you will be asked to enter your Zendesk subdomain account name: Screenshot 2024-11-18 at 18.12.50 1.png

You will be asked to give monday access to your Zendesk account. Once you agree, you'll have successfully connected to the Zendesk integration! Screenshot 2024-11-18 at 18.17.20 1.png

Zendesk Integration column

When selecting which data will be mapped into each column, the integration column will be added automatically with the tip that will explain the column's purpose, to maintain the connection between the parameters in both apps.

Supported Zendesk Fields

Currently, the following fields within Zendesk are able to be integrated into monday.com:

Show me the supported fields

created at
updated at
due at
text
text area
tagger
assignee_ID
subject
description
status (only static statuses; custom statuses aren't supported)
ticket type
group_ID
integer
priority
checkbox
dropdown
tag

While the description can be pulled into the monday.com update section on your board, only the initial comment will be pulled. The update section will not maintain an ongoing sync.

Additionally, you can filter the supported fields of ticket type, subject, description, assignee ID, group ID, status and priority.

Note: Learn more about the Zendesk integration and use cases on the Zendesk integration page.

More assistance

If you need help building custom integrations, we also have an option for paid assistance through our network of certified monday.com partners. You can consult and hire their services directly through our professional services online store.

If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.

Doron - Quality check March 11, 2025 14:40

Comments

Robert Cwicinski August 24, 2023 22:42

To see Zendesk & Monday in action together or learn more about the possibilities regarding automation feel free to contact us here anytime: https://leafworks.de