3 min read
Zendesk is a ticketing platform that helps you improve relationships with customers and provide them with a seamless experience of ticketing and chat personal suit. Now, with our new integration, you can connect your support team to your product, engineering and sales teams and streamline valuable user requests to your entire company.
Note: In order to set up this integration you must be an admin on the Zendesk account and have a Zendesk subscription of Team or higher (Zendesk does not support integrations on its Essential plan)
Add it to your workflow
To add an Integration, go to the board you want to create an Integration for and click on the Integration button, located on the upper right of your screen as below:
Once on the page, go ahead and select "Zendesk". Next, you will see all the recipes we offer in terms of integration between both platforms. We focused on making monday.com as a hub for all different types of tickets (it can be product feedback/sales/bugs/leads) and offering as well the ability to generate answers from monday.com itself via Zendesk ticket.
Connect your Zendesk account
Once you click on one of the recipes the Zendesk integration banner you will be asked to enter your Zendesk subdomain account name :
If you aren't familiar with account subdomain, it can be found on the admin panel of your Zendesk account under "Account" >"Brands" as shown below:
Zendesk Integration column
When selecting which data will be mapped into each column, the integration column will be added automatically with the tip that will explain the column purpose, to maintain the connection between the parameters in both apps.
Supported Zendesk Fields
Currently, the following fields within Zendesk are able to be integrated into monday.com:
- created at
- updated at
- due at
- text area
- ticket type
While the description can be pulled into the monday.com update section on your board, only the initial comment will be pulled. The update section will not maintain an ongoing sync.
Additionally, you can filter the supported fields of ticket type, subject, description, assignee ID, group ID, status and priority.
Note: Want to check out more use cases for the Zendesk integration? Check it out here
If you need help building custom integrations, we also have an option for paid assistance through our network of certified monday.com partners. If you're interested, please fill out this form and someone will be in touch shortly.
If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.