Overview

This article will walk you through all available options for contacting support on the platform and via our external support site.

Outside of the platform

There are three ways to contact support from outside of the platform.

When browsing our help center, you'll see the option to begin a live chat pop-up on the bottom right corner of your screen:

Click here to open Tim, our AI support assistant:

If you need to speak with a monday.com support agent, Tim can point you in the right direction.

At the bottom of every Knowledge Base article, you will find an interstitial with support options:

From here you can:

Find resources or create a ticket from our Support page.

From here, you can:

start a chat with Tim, our AI support assistant
access all self-service resources from the Knowledge Base, Academy, or Community
Contact sales to learn more about Premium Support
access expert help via our Partners site

There are two ways to contact support from within the platform:

At the top right of your monday.com account, you'll see a question mark:

This icon will open the in-platform help center. Here you can:

If you click Contact support, a window with Tim, our AI support assistant, will open in your platform:

If you need to speak with a monday.com support agent, Tim can point you in the right direction:

You can contact support through Sidekick. You can open Sidekick in two ways.

To open Sidekick from a board, click the icon in the top right corner of any board:

You can also open Sidekick from the option in the left pane:

While chatting with Sidekick, you'll see the option to contact support in two places:

If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.