Overview

When you send a campaign to contacts who exist in monday CRM, email activity is automatically logged in the contact’s Emails & Activities timeline. Your sales team can see when a contact received, opened, or clicked a campaign email — directly from the contact item in CRM.

There’s no setup required. The integration runs automatically in the background and does not affect campaign sending.

With this integration, your marketing and sales teams stay aligned. Campaign engagement is visible directly inside each contact’s CRM timeline — giving your team immediate context without switching between products.

How it works

When a campaign is sent, monday campaigns matches each recipient’s email address against contacts stored in your CRM contact boards.

If a match is found and an email event occurs, a timeline entry is automatically added to that contact’s Emails & Activities timeline.

How contacts are matched

Matching is based strictly on email address:

Matching is case-insensitive (for example, John@Company.com matches john@company.com).
Contacts must exist in monday CRM before the campaign is sent. Contacts added after the send will not receive timeline entries for that campaign.
If a contact exists in multiple monday CRM boards, timeline entries will appear on all matching contact items.
Only monday CRM Contact boards are supported. Leads, Deals, or custom boards are not included in matching.

If contact matching fails for any reason, your campaign is still sent as normal.

Email events that are tracked

Three types of campaign email events are logged to the Emails & Activities timeline. Each event generates its own timeline entry:

Event	Timeline title	What it means
Email delivered	Email delivered	Indicates that the campaign email was successfully delivered to the contact.
Email opened	Email opened	Indicates that the contact opened the campaign email.
Link clicked	Link clicked	Indicates that the contact clicked a link inside the campaign email.