Who can use this feature

Admins

Remote Support Access in monday.com lets you temporarily grant the Support team view-only access to your account, exactly as you see it. This helps resolve complex issues faster by enabling direct troubleshooting inside your workspace when standard investigation isn’t enough! 💻

When should you use Remote Support Access? 

You should only enable Remote Support Access when you are actively working with a monday.com support agent, and they specifically request it. This ensures access is granted intentionally, for a limited time, and only when necessary.

How to grant Remote Support Access 

1 Click on your profile picture in the top-right corner of your account and select Administration.

2 Click the dropdown arrow next to Security in the left panel, and select Authentication.

3 Scroll down and click on Allow remote tech support.

4 From the window that appears, choose how long to grant access, then click Confirm.

FAQs 

What is Remote Support Access in monday.com?

Remote Support Access lets the monday.com Support team temporarily view your account to help troubleshoot complex issues.

Who can enable Remote Support Access?

Only admins can enable Remote Support Access from the Administration section in monday.com.

Is Remote Support Access permanent?

No. Access automatically expires after the time period you select when enabling it.

Should I enable Remote Support Access without a support ticket?

No. Enable Remote Support Access only when a monday.com support agent explicitly asks you to.