monday.com is introducing a new 2-way sync integration app for the Jira Data Center integration and the Salesforce integration. These new apps replace the legacy one-way integration templates with a more scalable, secure, and flexible solution that keeps data aligned across platforms in real time.
With the new 2-way sync apps, you can manage both directions of data flow in a single configuration, reduce API usage, gain clearer error visibility, and simplify setup and maintenance.
As part of this improvement, existing Jira and Salesforce integrations will be gradually migrated to the new experience.
What is the 2-way sync integration?
The 2-way sync integration apps keep monday boards continuously synced with a Jira project or a Salesforce object.
Using a single configuration, you can:
- Choose the sync direction (monday → external platform, external platform → monday, or both)
- Map fields that update back and forth between systems
- Control when items or records are created or updated on each side
This ensures teams can work in their preferred tools while maintaining one consistent source of truth across platforms.
Why are we replacing the legacy integrations?
We’re upgrading the Jira and Salesforce integrations to give you a more reliable, scalable, and easier way to keep your tools in sync.
The new 2-way sync brings everything into a single, streamlined setup, so you can manage updates in both directions without juggling multiple configurations.
It’s built to support complex workflows with greater stability, significantly reduced API usage, clearer visibility into sync activity, and more controlled, secure permissions.
The result is faster syncs, fewer errors, and greater confidence that your data stays accurate across monday, Jira, and Salesforce.
The new 2-way sync Saleforce integration
The old model required multiple one-way automations. The new framework unifies configuration, enables true 2-way sync, improves caching and error handling, and reduces API consumption.
What the Salesforce integration used to look like:
The new 2-way sync Salesforce integration will deliver:
- True bi-directional sync – one configuration covers both directions (create and update).
- Simplified setup – mapping, conditions, and sync direction are handled in a single flow instead of separate templates.
- Enterprise reliability – caching, batching, and polling ensure data consistency without overloading APIs.
- Transparency and control – errors surface directly in Run History with clear Salesforce error messages.
- AI assistance – automatic field mapping reduces setup complexity.
- Cross-team alignment – sales works in Salesforce while ops, service, and marketing work in monday, all with the same live data.
The new 2-way sync Jira Data Center integration
The old version used webhooks and required admin scope. The new framework uses secure polling, eliminates admin permissions, and offers better error handling and scalability.
What the Jira integration used to look like:
The new 2-way sync Jira Data Center integration will deliver:
- Polling instead of webhooks – secure data fetching without requiring admin-level scope.
- True bi-directional sync – one configuration covers both directions.
- Enterprise security – meets strict IT and compliance requirements.
- Scalable performance – polling every 3 minutes ensures consistent and reliable data sync.
- Full control – configure exactly which projects, issues, and fields are synced.
- Reliability and transparency – clear error handling and run history visibility, including third-party error details.
What happens to my existing integrations?
Your existing Jira and Salesforce integrations will continue to run during the transition period.
You’ll be guided through a dedicated migration flow to move to the new 2-way sync. Existing logic will be recreated using a single 2-way configuration.
Once migrated, you’ll benefit from improved performance, monitoring, and flexibility.
FAQs
If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.