A blocked account usually means a recent renewal or charge didn’t go through. You can check the reason and fix it right on monday.com. If a failed payment isn’t resolved within 14 days, the account becomes blocked until payment is completed. As soon as the payment succeeds, access returns automatically.
Check why your account is blocked
When you sign in, you’ll see a Your account is blocked window. Select Resolve payment to open the details.
In Resolve payment, you’ll see what happened, the amount due, and the actions you can take.
Retry the payment
If the issue looks temporary (for example, insufficient funds), select Retry payment to try the current card again.
When the payment goes through, the invoice changes to Paid, any renewal banner disappears, and your account unlocks.
Update your payment method
From Resolve payment, select Update payment method to add a new card.
Then choose Update and retry payment to process the charge right away. You’ll see a confirmation when your account is active again.
If the payment still doesn’t go through
- Your bank or card issuer may still be blocking the transaction.
- You may have reached the manual retry limit.
- There could be a regional restriction or verification hold.
Ask your bank to allow the charge, then return to Resolve payment to try again. If it still doesn’t work, select Contact support from the blocked screen:
After the account is unblocked
Once the payment succeeds, your account access is fully restored and billing messages disappear.
1Click your Profile picture, then select Administration
2Select the Billing section
3Open the Invoices tab and download your paid invoice from the Actions column
FAQs
If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.