Looking to connect your business domain with your monday.com account? The claim domain feature provides you the option to verify ownership of your domain, helping to protect your business and allowing you to block new monday.com accounts from being created with the same domain if you so choose.

Read on to learn all about this feature and how to set it up within your account! ⬇️

 

 

How to locate it

To locate the claim domains feature, start by clicking on your profile picture in the top right corner of your account and selecting "Administration". From the admin section of your account, select "Security" from the left side and then click into the "Claim domain" tab, as shown below.

 

How it works 

The claim domain feature gives account admins the ability to verify the ownership of all their business domains and to prevent others from creating additional monday.com accounts from the claimed domains if they so wish. It is also possible to use this feature to connect a business domain with a monday.com account without blocking new account creations from that domain.

 

How to enable it on your account 

Once you've entered the claim domain area, click on the "Claim a domain" button:

After clicking on this, a window will open where you will need to enter your business domains that you wish to claim (you can add multiple here!). Once you finish adding all of your domains to the list, click on the "Next" button on the bottom right.

 

In the next window you will see the unique TXT record that you will have to add into the DNS provider for each one of your domains that you're looking to claim. Simply click on the "Copy" button to copy the TXT record and paste it into the DNS provider for each domain that you're looking to verify.

Once you have completed adding it to all of the domains, click on "Claim a domain" to initiate the domain verification process.

Adding the TXT to the DNS record of your domain depends on your chosen DNS. For an explanation on how to complete this step, we recommend locating documentation for your specific DNS.

Here are a few examples of common DNS providers explaining how to set this up:

• Google Cloud
• Cloudflare

 

Once you've completed the steps above, the domains that you're looking to claim (or have been claimed already) will appear in the claim domain section. At the bottom of the screen, you can choose if you'd like to allow new accounts to be created with these domains, or if you'd prefer to block new account creation with these domains altogether.

Claiming subdomains 

Claiming a domain doesn't claim it's subdomains automatically, and therefore each subdomain needs to be individually claimed. For example, claiming Companyname.com will not automatically claim eu.Companyname.com or us.Companyname.com, and therefore you will need to claim each one of them separately.

 

Explanation on status of verification 

Once you've completed the steps above, you'll notice an indication of the status of your domain verification on the right side of the screen under the "Status" column. Keep reading to learn more in depth about what each of these statuses mean!

• Waiting for DNS verification

Once you claimed a domain, monday.com will periodically check for the presence of the TXT token in the DNS records of your domain. During this verification period the status will be shown as "Waiting for DNS verification".

• Verified

Once the domain was verified the status will change to "Verified". From this moment, your domain is claimed and you can control if users from your domains can or cannot create accounts with your claimed domains.

• Failed verification

When monday.com failed to detect a TXT record with the value of your token, after 7 days the status will change to "Failed verification". If the TXT record is subsequently detected correctly, the verification status will update to "Verified".

 

 

Frequently asked questions 

• Can I individually control which of my claimed domains can and can't create accounts?
  • It is not possible to decide which domains can or can't create accounts. The setting you choose at the bottom of the claim domain page will affect all of your claimed domains.

• My company uses multiple monday.com accounts. Which one should claim the domain?
  • You only need to claim a domain once and it doesn't matter which one of your monday.com accounts has claimed it.

• I don't have access/aren't sure what the DNS records are or how to update them. Who can I speak to?
  • Please contact your IT team for guidance in this case.

 

If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.