8 min read

Feature

Need a way to manage tasks, issues, bugs in your Jira Cloud and monday.com? Now you can with our Jira integrated monday.com automations!

Add the integration

Step 1

 

To add an Integration, go to the board you want to create an Integration for and click on the Integration button, located on the upper right of your screen as below: 

 

Step 2

From the list, select the recipe you want to add-

Note: In the second recipe, updates to existing issues will sync to monday.com as well.

Step 3 

Connect your Jira account with the Jira token to monday.com-

Note: To set up the integration, you will need to use the login credentials from a JIRA admin with global permission.

Create a Jira Token

• Step 1

When in Jira, go to your avatar > "Profile":

Then, click on "Manage your account":

Next, click on "Security"

And select "Create and manage API tokens":

• Step 2

Click on "Create API token":

And enter a label name to create the token:

• Step 3

Copy the token to enter into the automation setup within your monday.com account. It's that easy!  

Customize the integration

Once the token is added, you can customize your recipe any way you want with the applicable fields. For example, when an issue is created or updated in a project in Jira, you can create an item on your board and sync future changes from Jira-

Note: In this integration recipe, updates to existing issues will sync to monday.com as well.

You can also set a reminder if you want to update your team members with a summary of an issue in your projects in Jira- 

Note: The Jira integration will not work retroactively. It will pull in only new issues, epics, etc. created in Jira along with updates made to existing issues, epics, etc. To retroactively pull through issues, please use our Jira import. 

Pull in the assignee

Contact permissions

If you want to pull a person into the "Assignee" column on monday.com, you need to change Contact permissions in Jira to "Anyone" for each individual. To change the contact permissions, enter your Jira account, click on your avatar and choose "Account Settings":

Then, select "Profile and visibility":

Scroll down to "Contact" and next to your email address, choose "Anyone":

Populating the "Assignee" column

To properly populate the "Assignee" column, the email address for the individual on monday.com must be the same as the email address for the individual in Jira.

If the email address is not public in Jira, then the Jira display name will be used instead of the email address to find a match on monday.com for the "Assignee". For this to work, the display name on monday.com needs to be the same as the display name in Jira.

If there are two users with the same display name on monday.com and in Jira, the "Assignee" column will populate with both people.

Create a two-way sync

A two-way sync occurs when data is being both pushed from monday.com into Jira and pulled from Jira into monday.com. This makes it so that your data matches in both platforms and remains up-to-date.

To create a two-way sync, in addition to the recipe used in the first example: "When an issue is created in this project, create an item and sync future changes from Jira"

You'll need to set up the following recipe: "When an item is created or updated, create an issue in this project of this type with these fields, and sync all future changes from this board"

Choose the correct project. In this case, we're going to use "KB Iteration Planning" again. For the type, we're also going to choose "Task" again.

After choosing your project and type, select "these fields" to begin mapping. 

With this recipe, when we’re mapping, the fields to the left are Jira data fields rather than the names of your monday.com columns. Here you’re mapping monday.com columns into Jira. It’s the reverse of the set up we walked through earlier in this article.

Once you finish mapping and click the "Add To Board" button, your two-way sync is ready to go!

Note: In Jira, there are certain field types that are required for an issue type. For this recipe to work, the fields required in Jira for your chosen issue type must be mapped in your monday.com integration. If those required fields are left blank, the integration will not work. There will not be an error message to indicate that the integration hasn't worked. The Jira admin can set the required fields within Jira. 

 

Compatible Jira fields

Currently, the following fields are supported when mapping from Jira into monday.com:

From Jira > monday.com

• issuekey
• issuetype
• project
• string
• priority
• user
• status
• radio button
• resolution
• number
• watches
• datetime
• date
• progress
• votes
• time spent
• story points
• epic link
  • Note: If using "epic link (name)", please note that it is supported in all issue types excluding "epic" and "issue (any)". To get the "epic name" on "epic" issue types select "summary".
• assignee
  • Note: Check out the "Pull in the assignee" section of this article for specific steps to follow.
• time spent
  • Note: If using "time spent", the associated data will only sync to monday.com after the task is marked as done in JIRA.
• All Jira custom fields can be mapped into a status column in monday.com, as long as the custom field type is one that is supported (see above). 

 

The following fields are supported for mapping the integration from monday.com to Jira (the reverse of the above):

From monday.com > Jira

• string
• priority
• radio button
• number
• datetime
• date
• assignee
  • Note: The monday.com people column isn't supported. A text or email column type can be used instead.
    
• status
  • Note: Because Jira allows you to build a workflow that transitions between different statuses, not every change in monday.com will change your Jira issue's status. The changes that would affect the status in Jira are the changes that apply to the workflow in Jira. If you change the status in monday.com to a label that Jira can't interpret, then you will receive a notification that the change didn't affect your issue in Jira.
    

 

Note: At the moment, team-managed projects (formerly called "next-generation projects") are not supported. 

 

Compatible monday.com columns

For an overview of the monday.com columns that are currently supported when mapping from monday.com into Jira, open up the drop down and take a look at the table.

Is your monday.com column supported? Take a look at the table.

Column	Supported?	Notes
People	Yes
Status	Yes
Formula	No
Timeline	No
Date	Yes	Date is supported, but time is not.
Time Tracking	No
Auto Number	No
Item ID	No
Phone	Yes
File	Yes
Link to Item	No
Mirror	No
DropDown	No
Location	No
Email	Yes
Tags	No
Text	Yes
Progress	No
Link	Yes	​
Numbers	Yes
Last Updated	No
World Clock	No
Country	No
Long Text	Yes
Checkbox	Yes
Vote	No
Rating	Yes
Creation Log	No
Week	No
Updates	Yes*	Not a real time sync. It will only sync the original data.
Color Picker	No

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How to delete a recipe

You can turn off and/or delete your integration recipe in the integration menu- 

You can also edit the integration and the Jira account you want to connect it to in case you change your mind later!

More assistance

If you need help building custom integrations, we also have an option for paid assistance through our network of certified monday.com partners. If you're interested, please fill out this form and someone will be in touch shortly!

If you have any questions, please reach out to our team by using our contact form. We're available 24/7 and happy to help!