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Not receiving emails from monday.com

If you or someone on your team is not receiving emails from monday.com, it could be caused by one of a few issues. Use the navigation on the left to locate the issue you're experiencing and see suggested solutions. 😄

 

I am not receiving my confirmation email 

Solution 1: Check your spam

You, your team member, viewer, or guest should check the spam or junk folder to make sure the email did not end up there. 

You can learn more about your Junk folder on Outlook here.

If you use Gmail, you can learn more about your Spam folder here.

 

Solution 2: monday.com notifications could be blocked

Make sure that notifications@monday.com is whitelisted through your email client.

For instructions on how to whitelist an email address for Outlook, check out this article.

For instructions on how to whitelist an email address for Gmail, check out this article.

 

My team member is not receiving their invitation

Solution 1: The team member may be deactivated 

The user may have already been invited to your account, and they just need to have their profile reactivated to regain access.

If you are an admin, go to your profile picture in the bottom of the account and select Admin > Users > Deactivated.

From there, you can see if the user's email address is already in the system, and you can click on the pencil to the right of their name to reactivate their profile.

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Once reactivated, they should be able to log in and access the account.

Note: Check out this article for more details about activating and deactivating users or changing team members to guests.

 

Solution 2: Check your spam

You, your team member, viewer, or guest should check the spam or junk folder to make sure the email did not end up there. 

You can learn more about your Junk folder on Outlook here.

If you use Gmail, you can learn more about your Spam folder here.

 

Solution 3: monday.com notifications could be blocked

Make sure that notifications@monday.com is whitelisted through your email client.

For instructions on how to whitelist an email address for Outlook, check out this article.

For instructions on how to whitelist an email address for Gmail, check out this article.

 

I am not receiving my password recovery email

Solution 1: Check your spam

You, your team member, viewer, or guest should check the spam or junk folder to make sure the email did not end up there. 

You can learn more about your Junk folder on Outlook here.

If you use Gmail, you can learn more about your Spam folder here.

 

Solution 2: monday.com notifications could be blocked 

Make sure that notifications@monday.com is whitelisted through your email client.

For instructions on how to whitelist an email address for Outlook, check out this article.

For instructions on how to whitelist an email address for Gmail, check out this article.

 

I am not receiving notification emails

Solution 1: Check your notification settings

Check out your notification setting to make sure they're set according to your preferences. To manage your email notifications, click on your profile picture and select "My profile":

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Click the "Notifications" tab:

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And scroll down to check your preferences:

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For more information on customizing your email notification preferences, check out this article.

 

Solution 2: Check your spam

You, your team member, viewer, or guest should check the spam or junk folder to make sure the email did not end up there. 

You can learn more about your Junk folder on Outlook here.

If you use Gmail, you can learn more about your Spam folder here.

 

Solution 3: monday.com notifications could be blocked

Make sure that notifications@monday.com is whitelisted through your email client.

For instructions on how to whitelist an email address for Outlook, check out this article.

For instructions on how to whitelist an email address for Gmail, check out this article.

 

 

If none of these solutions solve your problem, let us know! You can email us at support@monday.com for a fast response. 😁