2 min read
Guide
This article covers why an integration might be deactivated and how to reactivate it.
Invalid Token
What is a token?
A token-based integration is an integration that requires you to generate a unique token in another platform that you then input during integration setup on monday.com. There are many token-based integrations with monday.com. Those integrations are Clearbit, Copper, Jira Server/Data Center, Jira Cloud, Stripe, Toggl, Trello, Twilio, Typeform, webhooks, and Zendesk.
If your token is invalid, your integration will be deactivated.
How do I know my integration was deactivated for this reason?
You will see the following error message if your token is invalid:
"Your integration was disabled. Notice: Due to changes in your [integration name] account, your integration was deactivated. Click here to reconnect."
How do I fix it?
If you click on the notification, you will be redirected here. So let's talk about how to reconnect!
Go to the integration center and select the integration you wish to set up. Then, select the recipe. This will open a window asking you to "Choose an account".
You can use the trash can icon to delete an old, invalid connection. This will help to avoid confusion in the future.
Then, choose the "Use another account" option.
Enter your credentials to set up the integration and resolve the error.
Gmail and Outlook: "multiple monday users"
What does this mean?
The error is specific to Gmail and Outlook. In this case, your Gmail account has been connected to your monday.com account by another user. It's also possible that you connected your Gmail account to a different monday.com account. In either case, your Gmail account can only be used once and with one monday.com account.
Technically, your integration will not be deactivated in this case. Rather, you will not be able to make the connection at all. However, the solution to this problem will eventually deactivate all connections related to the email address.
How do I know my integration was deactivated for this reason?
You will see an error message when you try to connect your email account. In this case, the message might say something along the lines of "multiple monday users" are using your Gmail account.
How do I fix it?
To fix this error, visit your Gmail or Outlook account settings. You will need to visit your security section that details your third-party connections. From there, revoke the connection to monday.com.
You can find instructions on how to manage third-party connections in Gmail here: "Manage third-party apps & services with access to your account"
You can find instructions on how to manage third-party connections in Outlook here: "Manage and revoke oAuth access to an outlook.com account"
After following the instructions for your platform, refresh your monday.com account and attempt to connect your email account again. You should now be successful!
If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.
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