Your billing can be managed easily in the billing section of your monday.com account. This article will cover all you need to know about managing your billing information.
Who can manage my account billing
Only admins of your account can access and manage the billing section. When creating a monday.com account, you are by default the admin of the account. You can then add as many admins as you want. This article explains how to add or remove an admin from your account.
You also have the option to add a Billing Contact to your account. While a Billing Contact will not have the ability to manage or view billing information on your account, they will receive emails related to all billing-related actions that occur after they occur. A Billing Contact can be someone external to your account (added via email address) or a user on your account. This article explains how to add or remove a Billing Contact.
To access your billing section, log in to your account via your web browser, click on your profile picture (avatar) and then select "Administration". Next, select "Billing" from the menu on the left. The first tab you will see in the Billing section is the "Overview":
If you wish to change your plan, click the blue "Change plan" button in the upper right-hand corner of the Overview tab. To learn more about how to manage your plan, check out the "How do I change my plan?" article.
View my invoices and receipts
You will be able to find all of your invoices and receipts by clicking on the "Invoices" tab. Click on the three-dot menu and then "View Invoice" or "View Receipt" to open a PDF in a new tab:
Change my billing details
You can change your billing details under the "Settings" tab. Here you will be able to change the name of your billing contact, your company's name, and your address. Depending on your country, you may also be able to change your VAT ID under this tab.
Remember to click "Update" to save your changes. Any changes you make will apply to future invoices.
For more information about how to change your VAT information, check out this article.
Change my payment method
You can change your payment method at any time by following these steps:
- Click on your profile picture (avatar) and then select "Administration"
- Next, click on "Billing" and click on the "Payment Method" tab
- From there, click "Change Payment Method" and you will be able to change your card details
Acceptable payment methods
We accept all major credit cards:
- American Express
- Diners Club
- Carte Bleue
We also accept Paypal for payments.
We do not accept the following payment methods:
- money order
- purchase order
For Enterprise accounts, there are additional payment options available. If you are the admin of an Enterprise account, reach out to your monday.com contacts for more information.
If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.