All your billing details can be managed easily in the billing section of your monday.com account. This article will cover all you need to know about managing your billing information.
Who can manage the billing?
Only admins of your account can access and manage the billing section. When creating a monday.com account, you are by default the admin of the account. You can then add as many as admins as you want. This article explains how to add or remove an admin from your account.
How to change my credit card information?
You can change you credit card details at any point by following these steps:
Click on your Profile Picture (avatar) and then select Admin as below:
Click on billing and then select the tab overview as in the screenshot below:
This part is a summary of what you have paid for. It includes:
- The plan you are on
- The amount that was charged
- The renewal date of your plan
- The amount of billed users.
This part displays a breakdown of your billed users (guests, members, viewers). For more information about the different type of users, check out this article.
You can check our support center at any point to find answers to your questions. In case you need any further assistance, you can also reach out to the customer success team right from this tab.
Where can I see my billing history?
Transparency is crucial for us especially when it comes to billing. You can keep track of any changes happening in your account on the history tab:
You will be able to see:
- The date of the change
- What is the change (add/deactivate a user, change plan etc...)
- The amount of billed users
- How many seats are left on your plan.
How can I manage my invoices?
To learn more about how to manage your invoices, check out this article.
If you have any questions further questions, please feel free to reach out to our customer success team right here. We are available 24/7 and happy to assist.