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How to manage my billing?

All your billing details can be managed easily in the billing section of your monday.com account. This article will cover all you need to know about managing your billing information. 

Billing Overview 

To access your billing section, click on your profile picture (avatar) and then select admin. Next, click on the tab billing as below: 

 

billing_main_1.png

Below are all the cool things you can see in this section: 

Overview

This part is a summary of what you have paid for. It includes:

  • The plan you are on
  • The amount that was charged
  • The renewal date of your plan
  • The amount of billed users. 

Account user types

This part displays a breakdown of your billed users (guests, members, viewers). For more information about the different type of users, check out this article.

Need help

You can check our support center at any point to find answers to your questions. In case you need any further assistance, you can also reach out to the customer success team right from this tab.

 

Who can manage the billing?

Only admins of your account can access and manage the billing section. When creating a monday.com account, you are by default the admin of the account. You can then add as many as admins as you want. This article explains how to add or remove an admin from your account. 

 

Billing History

Transparency is crucial for us especially when it comes to billing. You can keep track of any changes happening in your account on the history tab

billing_history_.png

You will be able to see:

  • The date of the change
  • What is the change (add/deactivate a user, change plan etc...)
  • The amount of billed users
  • How many seats are left on your plan.

 

Where can I find my invoices?

You will be able to find all your invoices by clicking on the tab "invoice" as below: 

invoices.png

 

Update my invoice

To update your invoice details, click on "settings". In this tab, you will be able to edit the address, name, country, VAT ID and more! 

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Once done click on "save settings" to save your changes. Any changes made to these settings will reflect on the next invoice. 

For more information about how to change your VAT information, check out this article.  

 

Note: If you are looking to get a VAT refund, please kindly reach out to us at [email protected] with the subject line: "Please Provide VAT Refund."

 

 

Change my payment information

You can change you payment details at any point by following these steps: 

  • Click on your Profile Picture (avatar) and then select Admin.
  • Next, click on billing and select the payment method tab
  • From there, you will be able to change your current credit card to a new one. 

payment.png

 

Payment Methods

We accept all major credit cards 💳 

  • Visa
  • Master Card
  • American Express
  • Discover
  • Diners Club
  • JCB 
  • Carte Bleue

We also accept Paypal payments. 

 

If you have any questions further questions, please feel free to reach out to our customer success team right here. We are available 24/7 and happy to assist.