How to manage my billing?

All your billing details can be managed easily in the billing section of your monday.com account. This article will cover all you need to know about managing your billing information.

Terminology

Let's go over a few terms you need to understand before reading this article:

Pro rated charge - the amount charged whenever you are adding users calculated from the day the user was added until the remaining time in your subscription.

Pro rated credit - the amount credited whenever you are removing users calculated from the day the user was removed until the remaining time in your subscription.

Billing cycle - The billing cycle varies whether you are on a monthly/yearly/two yearly plan. During that cycle, we will take into consideration all users changes that have been made to your account.

  • On a monthly plan, your billing cycle will be every month since the day you've bought the plan. If you've bought a plan on January 10th, your billing cycle will be the 10th of each month. 
  • On a yearly/two yearly plan, your billing cycle will be every 2nd of each month. 

 

Billing Statements - A billing statement is an email summary updating you on all changes that happened in your account. You can receive it daily or monthly according to your preferences. 

 

How to get an overview of my billing?

Step 1 

Click on your avatar located on the bottom left of your account and select admin:

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Step 2

Click on billing and then select the tab overview as in the screenshot below: 

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Top part

This part is a summary of what you have paid for. It includes:

  • The plan you are on
  • The amount that was charged
  • The renewal date of your plan
  • The amount of billed users. 

Any changes made to your plan since the last payment will also show in this section. It will display what are the changes and the pro rated amount charged/credited.

Middle part

This part displays a breakdown of your billed users (guests, members, viewers). For more information about the different type of users, check out this article.

Bottom part

You can check our support center at any point to find answers to your questions. In case you need any further assistance, you can also reach out to the customer success team right from this tab.

 

Where can I see my billing history?

Transparency is crucial for us especially when it comes to billing. You can keep track of any changes happening in your account on the history tab

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You will be able to see who has been added or removed, the pro rated amount charged/credited as well as your balance.

 

Who can manage the billing?

When creating a monday.com account, you are by default the admin of the account. You will have access to the billing section to manage your billing. You can then add other admins to the account who will also be able to access the billing section. To learn how to add or remove admins, check out this article

In the settings tab, you can manage how often you will receive email updates about changes in your account.

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Where can I find my invoices?

You will be able to find your invoices on the invoice tab of your billing section:

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You can view your invoice by clicking on the "view" button as shown above. This will open a new tab with your invoice.

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By clicking on "view full invoice" you will be able to see all the details of your transaction including the billing address, VAT and more. You can even download it as a PDF. 

Note: If any changes need to be made to your invoice, please reach out to us at support@monday.com

 

When am I getting charged?

This article explains in detail when you will be charged for each change made to your account. 😊

 

How do I change my credit card details?

In case you need to update your credit card details, simply click on the tab "payment methods" and then "change card" as below: 

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Note:  You must have at least one credit card on file in your billing section.

 

What are the payment methods?

We accept all major credit cards 💳:

Visa
Master Card
American Express
Discover
Diners Club
JCB
Carte Bleue


Check out this article to learn how to change or purchase a plan.

 

If you have any questions, feel free to contact us at support@monday.com, and our awesome support team will be more than happy to help you with this!