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Comparing products

You may be wondering, how do our products differ from one another? We're glad you asked! This article outlines the most common uses for each of our products, their exclusive features, and some of our plans for the future.

 

monday work management

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What is it?

monday work management enables organizations to plan, manage, and visualize work at every level, from strategy to execution.

Relevant for:

Teams, team lead, PMO, marketing, operations, IT, HR, business owners, leadership

Core use cases:

  • Task management
  • Project management
  • Portfolio management
  • Business operations
  • Resource management
  • Requests and approvals
  • Client projects
  • Goals and OKRs

 

monday CRM

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What is it?

monday CRM enables revenue teams to improve efficiency and streamline relationships at every stage of the customer journey. 

Relevant for:

Revenue teams: pre-sales, sales, marketing, rev ops, finance, customer success

Core use cases:

  • Sales pipeline and activities
  • Sales team training and performance
  • Account management
  • Clients communications
  • Contacts management
  • Contact management (Vendors, Partners, Suppliers, etc.)

 

monday dev

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What is it?

monday dev enables dev teams to manage all aspects of product development in one space by seamlessly connecting tech teams, leadership, and client-facing functions.

Relevant for:

R&D/Engineering, Product Management

Core use cases:

  • Feature requests & feedback
  • Competitive analysis
  • Roadmap planning
  • Sprint management
  • Release management
  • Bugs & incident tracking
  • Sprint Retrospective
  • Agile reporting

 

monday service

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Note: monday service is in beta

 

What is it?

monday service empowers support teams to deliver exceptional support experiences with unmatched efficiency and speed.

Relevant for:

IT, operations, customer service, and procurement. Other internal support teams include HR, legal, finance, and marketing.

Core use cases:

  • Ticket management
  • Employee lifecycle
  • Incident & problem management
  • Asset management
  • Knowledge base
  • Inventory & orders

 

Unique features

The following chart shows uniques features for each of our produts.

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  • Portfolio management entity*
  • Portfolio snapshot*
  • Project status and overview
  • Built-in CRM workflow: lead to opportunity
  • Emails & Activities: (mass emails, read & write, tracker, shared email inbox, AI email assistant, HTML email editor)
  • Sales analytics
  • Quotes & Invoicing
  • Sales forecasting
  • Lead, contact, opportunity, management
  • Deal stages
  • Leaderboard
  • Lead scoring*
  • Duplicate warning*
  • Funnel widget
  • Enrichment (Crunchbase)
  • Timeline integrations (calendar, zoom is in rollout)
  • Label conditions* (mandatory fields)
  • OOTB agile ceremonies include:
    (1) sprint mgmt
    (2) retrospective
  • Agile reporting (burndown and velocity), and incidents and bugs reports
  • Built-in product planning capabilities:
    (1) feature requests & releases
    (2) Roadmap
    (3) PRD template
    (4) feature prioritization module
  • OOTB bugs & incident management
  • Integrations: code repository
  • Email server, connecting email channels to ticket board
  • Email threading for each ticket

* Enterprise tier only

 

Upcoming features

This table outlines some of our current plans for feature development.

Note: These plans are not a commitment. They may change at the sole discretion of monday.com.

 

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  • Advanced resource management
  • Project requests and approval
  • Goals and OKRS
  • Email campaigns
  • Email sequences
  • Quotes and invoices
  • Calls & recordings
  • New Import
  • Roadmap tracker
  • Epic breakdown
  • Epic insights
  • Integrations: Git Actions, Circle CI, Sentry
  • Friendly Item ID
  • Agile insights
  • Customer portal + KB integration
  • SLA configuration
  • Multi-channel support
  • Asset management
  • Automatic summary and routing of tickets with AI

 

 

If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.