Sales Tax

Due to recent tax changes within the U.S., sales tax will now be charged on your purchase with monday.com if you are registered in the states listed below. Sales tax, a non-refundable tax, is determined according to the state average in addition to the local tax totaling between 5%-9%.

Arizona
California
Connecticut
Washington D.C
Hawaii
Kansas
Massachusetts
Michigan
Mississippi
New Mexico
New York
Ohio
Pennsylvania
Rhode Island
South Dakota
Tennessee
Texas
Utah
Washington
West Virginia

If you are registered as tax-exempt, please email us at support@monday.com with documentation attached to your email so we can follow up with our payment processor accordingly.

VAT Refund

Whenever you purchase a monday.com subscription, you have the option to add your VAT ID prior to the payment so you won't get charged. Those in Australia, New Zealand, and India will see GST instead of VAT.

If you forgot to apply your VAT ID and were charged tax, you can add your VAT directly in the Billing section in order to apply the VAT ID to future invoices. If you would like a refund for tax charged on a recent purchase, please reach out to us for help by using our contact form. 😊

While we can process a refund, we aren't able to change invoices that have already been processed. However, your VAT ID will be visible on future invoices.

Note: Only account admins have access to this information. If you are emailing us on behalf of your account admin, please either have the admin email us to confirm the request, or have them add you as an admin.

If you have any questions, please reach out to our team right here. We’re available 24/7 and happy to help.

Lea Serfaty - Quality check January 20, 2025 19:48