Sales Tax

Due to recent tax changes within the U.S., Sales tax will now be charged on your purchase with monday.com if you are registered in the following states. Sales tax, a non-refundable tax, is determined according to the state average in addition to the local tax totaling between 5%-9%. 

• Alabama
• Arizona
• Connecticut
• District of Columbia
• Hawaii
• Illinois
• Indiana
• Kansas
• Kentucky
• Louisiana
• Maine
• Massachusetts
• Michigan
• North Carolina
• Ohio
• Pennsylvania
• Rhode Island
• South Dakota
• Tennessee
• Texas
• Utah
• Vermont
• Washington
• Washington, D.C.
• West Virginia
• Wyoming

If you are registered as tax-exempt, please email us at support@monday.com with documentation so we can follow up with our payment processor accordingly.

VAT Refund

Whenever you purchase a monday.com subscription, you have the option to add your VAT ID prior the payment so you won't get charged. 

In case you forgot and still got charged of the tax, you can add your VAT number directly in the Billing section in order to apply this to future invoices as well as to prompt a VAT refund on applicable charges.  If you have any trouble, you can always reach out to us at support@monday.com 😊

 Note: Only account admins have access to this information. If you are emailing us on behalf of your account admin, please either have the admin email us to confirm the request, or have them set you up as an admin.

If you have any questions further questions, please feel free to reach out to our customer success team right here. We are available 24/7 and happy to assist.