What can we help you with?

Sales Tax and VAT Refunds

Sales Tax

Due to recent tax changes within the U.S., Sales tax will now be charged on your purchase with monday.com if you are registered in the following states. Sales tax, a non-refundable tax, is determined according to the state average in addition to the local tax totaling between 5%-9%. 

  • Connecticut
  • District of Columbia
  • Hawaii
  • Massachusetts
  • Michigan
  • Pennsylvania
  • Rhode Island
  • Tennessee
  • Utah
  • Washington
  • West Virginia
  • Texas 

If you are registered as tax exempt, please email us at [email protected] with documentation so we can follow up with our payment processor accordingly.


VAT Refund

Whenever you purchase a monday.com subscription, you have the option to add your VAT ID prior the payment so you won't get charged. 


In case you forgot and still got charged of the tax you can always reach out to us at [email protected] 😊

Your e-mail must contain the following details: 

  • Subject line: “Please Provide VAT Refund”
  • Company VAT ID
  • Order Reference Number (located in your initial receipt after purchase)
  • Company name or the email address used to purchase subscription

After your initial email to us, a response from our third party processor can take between 24-72 hours.

 Note: Only account admins have access to this information. If you are emailing us on behalf of your account admin, please either have the admin email us to confirm the request, or have them set you up as an admin.



If you have any questions further questions, please feel free to reach out to our customer success team right here. We are available 24/7 and happy to assist.