How do I receive my VAT refund?

Whenever you purchase a monday.com subscription, you have the option to add your VAT ID prior the payment so you won't get charged. 

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In case you forgot and still got charged of the tax you can always reach out to us at support@monday.com 😊

Your e-mail must contain the following details: 

  • Subject line: “Please Provide VAT Refund”
  • Company VAT ID
  • Order Reference Number (located in your initial receipt after purchase)
  • Company name or the email address used to purchase subscription

After your initial email to us, a response from our third party processor can take between 24-72 hours.Screen_Shot_2018-08-13_at_14.33.58.png

If you have any questions further questions, please feel free to reach out to our customer success team right here. We are available 24/7 and happy to assist.