2 min read

Guide

So you're wondering how to end your trial. If you're using a free trial, you don't need to do anything and your trial will end when the term is over.  As a reminder, no credit card information was collected when you signed up for the free trial. As long as you don't upgrade, your account will be automatically closed when your free trial ends. You can continue to use your account until the end of the trial.

If you want to stop your trial early, follow the steps below. 

How to cancel your trial

Note: To cancel your account, please use the web version of monday.com. Only admins can cancel an account.

Click on your profile picture and choose "Admin" from the menu.

Select "Billing" from the menu on the left and then click "Cancel my account" at the bottom right-hand corner.

You will then be prompted to select a reason for cancelling from the drop down list and have the option to provide additional details.

Note: Please note that closing your account means that your team will not be able to access any of their work or boards. 

To continue, click "Close account".

That's it! Your account is officially closed.

What happens to my data if I cancel?

Once you cancel your trial, you will be able to decide whether or not you would like to keep your account's data to access it later or if you would like to delete it. To delete your data, select "Delete my account data".

Currently, our policy is to keep all data available by default so that it will be available in case you would like to access it later. However, we can not guarantee that we will continue this practice indefinitely, and we reserve the right to delete data from an inactive account at any time. 

Note: Please note that once an account is completely deleted, it cannot be reversed. If you'd like a backup of your work, we recommend you export your boards to Excel before canceling.

How can I unsubscribe from emails?

If an email happens to sneak through, please click the "Unsubscribe" button at the bottom of that email. This should prevent you from receiving any future emails from us. 

Well wishes!

We're sorry to hear that you want to leave us, and we'd love to know if there's anything we can do to continue working with you! We hope you will check us out again in the future!

If you have any further questions about cancellation or any feedback that you'd like to share, please contact our team by using our contact form. If you're able to share, it would help us tremendously. As a young startup, we're always trying to improve.